Customer/Administration Apprentice

UNDER FLOOR HEATING SUPPLY

BIRMINGHAM (B46 2HH)

Closes in 17 days (Friday 5 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

We are looking for an apprentice to work in our busy Sales/Customer Service department at our Birmingham location. The successful candidate will be given training in all aspects of the job including IT Systems. You will be liaising with customers via telephone and digital communication. Good communication skills are vital to this role.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Hourly Rate- £7.55

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. 1-hour lunch break

35 hours a week

Start date

Saturday 6 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

  • Supporting team with administration tasks and action work as delegated by supervisor
  • Providing excellent service and sales support to all customers both internally and externally
  • Take and process telephone enquiries from customers, building strong relationships
  • Emails
  • Producing documents 
  • Update CRM customer data
  • Maintaining confidentiality
  • Ensure all related work problems/issues are reported immediately
  • Filing
  • Reports
  • To be adaptable and flexible in your approach to work
  • To perform any reasonable request from Team Leaders/Supervisors

Where you'll work

THE CEDARS
COTON ROAD
COLESHILL
BIRMINGHAM
B46 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

  • 20% off-the-job training, no release days all training will be done on site
  • End-Point Assessment (EPA)
  • Functional Skills English (if required)
  • Functional Skills maths (if required)

Requirements

Essential qualifications

GCSE in:

Maths and English (grade GCSE - grades 3,4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

Under Floor Heating Supply are a small business established over 15 years ago that specialise in the design, supply and installation of under floor heating systems. The currently have offices in Birmingham and Doncaster and are looking to expand and are looking for a passion for development that can grow within the business and learn all aspects to enable them to thrive within the industry.

After this apprenticeship

Full-time employment. 

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000337866.

Apply now

Closes in 17 days (Friday 5 September 2025 at 11:59pm)

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