Business Administration Apprentice

MCVICAR DEBT COLLECTION LTD

Preston, (PR1 8LT)

Closes in 30 days (Friday 19 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

As an Apprentice Level 3 Business Administration Apprentice, you will be responsible for meeting the daily administration needs of the department in a timely and efficient manner.

• Wage:

  £14,722.50 to £23,809.50, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm

  37 hours 30 minutes a week

• Start date:

  Wednesday 1 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Connecting with customers: You'll be responding to customers enquiries via the phone and email , using your excellent communication skills to understand their situation
• Finding solutions: You'll be a key point of contact to provide a reliable and helpful administration service to members of staff and our clients
• Building relationships: You'll be a key point of contact for customers, providing excellent service and resolving queries
• Working as a team: You'll be part of a supportive and energetic team in a buzzing office environment

Where you'll work

Ribble Saw Mill,
Paley Rd
Preston,
PR1 8LT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL UPSKILL LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental

Other requirements

You must have a confident phone manner and be within easy commute distance of our Preston office.

About this employer

We provide a comprehensive range of debt recovery services to help our clients recover outstanding debts effectively. We were recognised as the best debt recovery agency 2025 at this years Business Excellence Awards.

After this apprenticeship

• Upon successful completion of the level 3 Business Administration apprentieship there may be the opportunity to join us as a full time member of staff, where available

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

Helen Dewhirst

helen.dewhirst@nationalupskill.co.uk

The reference code for this apprenticeship is VAC1000337862.

Apply now

Closes in 30 days (Friday 19 September 2025 at 11:59pm)

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