Apprentice Receptionist

Barwell & Hollycroft Medical Centre

Barwell, Hinckley

Closes in 30 days (Friday 19 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

Every GP Practice needs an efficient team of receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Receptionist.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday on a rota basis between the hours of 8.00am - 6.30pm.

40 hours a week

Start date

Monday 29 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To provide support to the reception team and help contribute to organisational goals and targets including tasks such as:

  • Answer telephone calls and either deal with the query or pass on to the appropriate person
  • Initiate calls to resolve outstanding actions
  • Use clinical systems to identify patients requiring annual checks, and send invitations
  • Book patient appointments (same day, routine, and cancellations)
  • Allocate triage appointments
  • Give routine test results
  • Take home visit requests
  • Pass emergency calls (e.g., chest pain/stroke) to duty doctor
  • Handle general enquiries
  • Resolve issues
  • Manage and resolve complaints
  • Handle prescription queries
  • Manage appointment and clinic changes
  • Complete all associated administration in an accurate and timely manner
  • Provide outstanding customer care at all times, both internally and externally
  • Maintain a thorough knowledge of all practice procedures
  • Work in accordance with written protocols
  • Shred confidential correspondence in accordance with practice protocol

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Barwell Medical Centre, High Street, Barwell, LE9 8DS
  • Hollycroft Medical Centre, Clifton Way, Hinckley, LE10 0XN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
  • The apprentice will spend 20% of their working hours in off the job activities and training
  • On the job and off the job training will be delivered in the workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 - 9 or equivalent)
  • Maths (grade 4 - 9 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

Other requirements

This role will require the successful applicant to work between 2 sites; Barwell Medical Centre: High Street, Barwell, LE9 8DS and Hollycroft Medical Centre: Clifton Way, Hinckley, LE10 0XN. Both centres are on local bus routes and candidates must be able and willing to use public transport to commute to both locations.

About this employer

Barwell & Hollycroft Medical Centre strive together to deliver personalised care to over 15,250 patients across their 2 sites.

https://www.barwellmedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

  • Potential opportunity for ongoing permanent employment upon
    successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC1000337853.

Apply now

Closes in 30 days (Friday 19 September 2025 at 11:59pm)

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