IT Apprenticeship - Derby
ACCROFAB (DERBY) LTD
Derby (DE21 7RX)
Closes in 28 days (Monday 15 September 2025)
Posted on 18 August 2025
Contents
Summary
Accrofab are looking for a new ICT Apprentice. You will be studying toward your Information Communications Technician L3 Apprenticeship Qualification.
- Wage
-
£16,224 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday-Thursday (7AM-4PM) Friday (7AM-12PM)
39 hours a week
- Start date
-
Monday 22 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Join our IT team in a precision engineering and fabrication business serving aerospace, defence, and power sectors. A great opportunity to kickstart your IT career with hands-on experience across all areas of IT services and technologies.
As our IT Apprentice, you'll be an essential part of our front-line support team, helping users resolve day-to-day IT issues across a wide range of technologies and platforms. You'll gain hands-on experience working alongside skilled professionals, building valuable knowledge to launch your IT career. Beyond core support tasks, you'll explore on-premise networking, server systems, cloud platforms like Office 365, Azure, and AWS, and advanced CAD/DNC solutions used in manufacturing. You'll also have the chance to travel across our UK sites in Derby, Alcester, and Welwyn Garden City.
Day-Day Responsibilities:
- Assist in providing first-line IT support to users across the business
- Log and manage support tickets using the service desk system
- Assist with hardware and software installations, upgrades, and troubleshooting
- Support the maintenance and monitoring of network and server infrastructure
- Participate in cloud and virtualisation projects
- Help implement and maintain cybersecurity tools and practices
- Contribute to the migration of legacy systems to modern platforms
Where you'll work
Accrofab Ltd, Unit 11, Stoney Gate Road
Derby
DE21 7RX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 15 month apprenticeship you will have gained your Information Communications Technician (Level 3) qualification. If required, you will also have completed Functional Skills in English and maths.
Requirements
Desirable qualifications
Other in:
- Maths GCSE (grade Pass)
- English GCSE (grade Pass)
- UK Driving License (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Communication skills
- Problem solving skills
Other requirements
The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
We are a leading partner in precision engineering, delivering trusted performance and quality to our customers. Guided by our RISE Values, we provide an environment that empowers our employees to build trusted relationships and deliver sustainable high performance through innovation and collaboration. Respect – We respect each other and assume positive intent Integrity – We act with integrity, demonstrating honesty, consistency, and trustworthiness Safety – We prioritise the health, safety and wellbeing of ourselves and others. Excellence – We strive for excellence in everything we do
After this apprenticeship
Possibility of a full time role after the completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000337777.
Apply now
Closes in 28 days (Monday 15 September 2025)
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