Patient Navigator Apprentice

NEWPORT PAGNELL HEALTH CENTRE

Buckinghamshire (MK16 8QT)

Closes in 20 days (Sunday 7 September 2025 at 11:59pm)

Posted on 18 August 2025

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Summary

Are you passionate about making a real difference in people's lives? Step into the vital role of a Patient Navigator - where compassion meets coordination. You'll be the guiding light for patients as they navigate the healthcare system, offering support, clarity and advocacy every step of the way.

Wage

£17,940 a year

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Annual Salary

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, working hours TBC

37 hours 30 minutes a week

Start date

Sunday 14 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

If you are a natural problem solver with a heart for helping others, this is your chance to be the bridge between care and comfort. Join us and be the reason someone feels seen, heard, and empowered on their health journey.

Your duties may include but are not limited to:

  • Taking messages, administrative paperwork, represent the practice in a positive way
  • Process prescriptions
  • Book appointments promptly, maintaining the appointment system, responsible for opening and locking of the practice
  • Keep workplaces clean and initiating contact with patients

Where you'll work

Queens Avenue
--
Newport Pagnell
Buckinghamshire
MK16 8QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training to be provided in relation to a Level 2 Customer Service Practitioner Apprenticeship by Milton Keynes College.

Requirements

Desirable qualifications

GCSE in:

  • Maths (grade 9-4)
  • English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Patience
  • Kindness
  • Calm
  • Communicative
  • Organised
  • Flexible
  • Confident
  • Teamwork
  • Adaptive
  • Initiative
  • Enthusiastic
  • Proactive.

Other requirements

This role is subject to a disclosure and baring service check; it will be necessary for a submission for a disclosure to be made to the DB service to check for any previous criminal convictions. Also, you need to be aware that patient confidentially is extremely important. Please also consider how you will be able to travel to work - a driving license is considered an advantage. Please note that if you possess an A Level in Business, BTEC in Business Level 2 or above, you will be overqualified for this position. Candidates must be 18 or over in order to apply for this role.

About this employer

The doctors and staff at Newport Pagnell Medical Centre are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of long-term conditions such as asthma and diabetes and offer a wide variety of other medical services including antenatal, postnatal care, minor surgery, childhood vaccinations and travel clinics.

After this apprenticeship

Opportunities to progress within the organisation and develop a successful career.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000337770.

Apply now

Closes in 20 days (Sunday 7 September 2025 at 11:59pm)

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