Level 3 Business Administration apprenticeship

CONNECTED VOICE

NEWCASTLE UPON TYNE (NE1 4BX)

Closes in 14 days (Monday 1 September 2025)

Posted on 18 August 2025

Print

Contents

Summary

We require a confident, dynamic and competent apprentice to help us realise the full potential of our websites and database to deliver important information to Voluntary Community and Social Enterprise organisations and the local community.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Thursday, Shifts to be confirmed.

30 hours a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Posting news of events and funding opportunities on CV website 
  • Supporting organisations with a lack of capacity to upload their details and activities to the OG website 
  • Approving new users 
  • Checking new content uploaded by external organisations 
  • Helping to upload new information to both websites and make existing information more accessible 
  • To monitor the OurGateshead inbox
  • To promote the use of OurGateshead to organisations and residents
  • Collect and analyse user data for OurGateshead to inform future development and provide reports on current usage
  • To gain a basic understanding of the operating system underlying both websites
  • To collect and input data to our CRM system, including membership applications, to ensure the information it contains is accurate and up to date

Using our CRM system, support the Support and Development Coordinator and others to produce accurate data collection, analysis and reporting of: 

  • Connected Voice’s members and other organisations working in the area  
  • Connected Voice’s work with organisations and partners 
  • Trends and issues affecting the VCSE sector 
  • To gain a basic understanding of the systems administration tasks of the CRM system
  • Work across and contribute to the Support and Development
  • Team to understand and share best practice to maximise support for the VCSE sector

Where you'll work

1 STRAWBERRY LANE
NEWCASTLE UPON TYNE
NE1 4BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Analytical skills

About this employer

At Connected Voice we’re passionate about improving the quality of life across our local communities and working towards a fairer future for all. Our Support and Development team supports charities, community organisations and social enterprises to make a positive difference in their communities. We’ve been helping to establish and run successful charities and projects in Newcastle and Gateshead since 1929 so there’s very little we don’t know about how to turn a good idea into a thriving project.

After this apprenticeship

  • Progression for the right candidate 

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000337675.

Apply now

Closes in 14 days (Monday 1 September 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.