ICT Apprenticeship

EMR Integrated Solutions

FAILSWORTH (M35 9BD)

Closes on Friday 19 September 2025

Posted on 18 August 2025

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Summary

The Information Communication Technician Apprentice is a full time role based in the UK Manchester Office supporting the UK Operations Manager . The role requires a flexible individual who can adapt to a number of technical support challenges including: general IT support, 1st/2nd line helpdesk support, communication and cyber security support.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm, Office based.

40 hours a week

Start date

Sunday 19 October 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General IT support for the UK office and field teams including laptop build/support, networking and cyber security
  • 1st/2nd line Telecommunication support for UK customer framework to meet agreed SLAs
  • To provide cover for the office 2nd line Comms engineer and helpdesk in Ireland
  • To provide data centre/server/cloud support for Ireland and wider business
  • Provide local and field IT technician support via remote desk top and on-site
  • Achieve and maintain local SME status across company based applications and 3rd party systems in order to maintain availability
  • Support the engineering and comms support function by engaging with key stakeholders to provide valuable input.
  • Participate in PM Admin project support utilising existing systems and engaging with specific engineering delivery functions to cover absence or annual leave
  • Facilitate effective communications within the UK and Ireland office developing positive relationships with stakeholders to build confidence
  • Maintain a focused commitment to the apprenticeship college course through regular weekly day-release attendance and development of the course portfolio with support from the UK Ops Manager
  • Engage with online based training and ensure accreditation/certification is updated on your HR profile
  • Assist with the resolution of any non-conformances or incidents in line with company policies and update records accordingly
  • Commercially aware, understand the financial impact associated with decision making
  • Look for opportunities to streamline processes and reduce waste. By working efficiently we can reduce costs

Where you'll work

OFFICE 2
13 IVY BUSINESS CENTRE
CROWN STREET
FAILSWORTH
M35 9BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard

More training information

  • Apprenticeships include time away from working for specialist training
  • You’ll study to gain professional knowledge and skills

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative
  • Familiarity and interest in IT
  • Good time-keeping skills
  • Ambitious
  • Flexible
  • Able to adapt to new challenge

Other requirements

Technical Skills: • Familiarity and interest in IT tech including PC/Server hardware, general build, standard applications, and communication systems • Ability to develop/learn the support of office based IT, remote based servers and cloud based applications Maintain the capability for EMR to manage and protect sensitive and confidential information and resilience of its current platforms • Capability to learn and interface with enterprise management tools to support PM Admin project delivery and engagement • Provide local/remote IT/Communication/application support across a number of customers to maintain system availability and meet delivery targets Interpersonal Skills: • Great communication skills, confident to interact and engage with a wider team and develop relationships • Strong teamwork skills – willing to support the wider team • Flexibility – able to adapt to new challenges and take on new tasks within a Multi-disciplined office environment •Ambitious – keen to develop new skills and keep growing within EMR • Highly organised and methodical work ethos, can multi-task within a challenging environment • Dependable – committed to the apprenticeship course and EMR. Good time-keeping skills, able to take on new tasks when required

About this employer

EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

https://emrsolutions.com/ (opens in new tab)

After this apprenticeship

  • The successful candidate may be offered full-time employment

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000337637.

Apply now

Closes on Friday 19 September 2025

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