Senior Healthcare Support Worker Apprentice

TYNEDALE HOSPICE AT HOME LTD

Northumberland (NE46 4TU)

Closes in 18 days (Friday 5 September 2025 at 11:59pm)

Posted on 18 August 2025

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Summary

Tynedale Hospice at Home is a forward thinking, inclusive registered Charity providing high quality, compassionate palliative and end of life nursing care and support to patients in their own home. We employ a range of qualified and unqualified staff across nursing and therapy groups, with all our services offered free of charge.

Wage

£24,882 a year

Check minimum wage rates (opens in new tab)

Training course
Senior healthcare support worker (level 3)
Hours
Predominantly Monday to Friday, office hours, however, this is a 7-day service, therefore evening and weekend working maybe required with appropriate 6 week notice period of rostered shifts. Exact shifts TBC

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties & responsibilities:

  • Implements individual nursing care packages to patients in the community under the general supervision of a registered nurse
  • Establish and maintain communication with people on routine and operational matters which includes reporting to the nurse in charge at agreed times, using appropriate communication systems, identifying significant changes in patient condition
  • Maintain written records to an agreed standard and display a positive and considerate approach to patients and their families/carers
  • Liaison with wider team and other health professionals involved in patient care as appropriate
  • Support the team to provide high standards of patient care
  • Develop own skills and knowledge and provide information to others to help their development
  • Keep up to date with the local policies and procedures and maintain statutory training, study days and staff meetings as required
  • Assist in maintaining own and others health, safety and security and be responsible for reporting and actively co-operating in the application of the Hospice’s health and safety policies and procedures
  • Assist in maintaining and developing services including the provision of statistical information in line with service requirements
  • Work collaboratively as a team member with colleagues, recognising and valuing each person’s contribution to the team
  • Ensure own actions promote quality and alert others to quality issues
  • Provide a high standard of Health and/or Social Care to patients in their own homes, depending on individual patient care as identified in the care plan
  • Ensure own actions support equality, diversity and rights
  • Act in such a way that is consistent with employer's procedures and respect each patient's need for confidentiality and maintenance of their dignity and individuality
  • Assist in assessing people’s health and wellbeing and related needs as agreed with the team and communicate any changes to the Registered Nurse on duty
  • Perform routine tests and tasks related to investigations and reporting e.g. Undertake diagnostic tests, following training which may include; Venepuncture, BP Monitoring, Pulse Oximetry, blood glucose monitoring
  • Apply standard principles of infection control to all activities at all times
  • Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry
  • Exercise excellent communication skills with a wide range of stakeholders
  • Daily use of electronic patient record
  • Dealing with and collating data as and when required
  • Be aware of the priorities and needs of the team and assisting in achieving all deadlines

Communication:

  • Develop and maintain communication with people about difficult and complex matters or situations in relation to End of Life Care
  • Under the direction of a Registered Nurse, implement, monitor and review the End of Life Care plan
  • Recognise and adhere to professional boundaries seeking support where appropriate
  • Demonstrate an awareness and understanding of the legal status and implications of the Advance Care Planning process in accordance with the provisions of the Mental Capacity Act
  • Show an understanding of Informed Consent and demonstrate the ability to give sufficient information in an appropriate manner
  • Work sensitively with families and carers to support them as the patient decides upon their preferences and wishes during the Advance Care Planning process
  • Facilitate communication with clients for whom English is not the first language and those who have communication/language difficulties

Where you'll work

1 Legion House, Beaufront Park, Anick Road
Hexham
Northumberland
NE46 4TU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Senior healthcare support worker (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Core: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
  • Core: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.
  • Core: Work as part of a multi-disciplinary team to provide safe and non-discriminatory person-centred care and support with individuals’ established consent.
  • Core: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.
  • Core: Support individuals to make informed and positive lifestyle choices.
  • Core: Actively seek out and act on opportunities to support individuals to maximise their health, well-being and positive lifestyle choices.
  • Core: Recognise and respond to changes in an individual’s health and wellbeing.
  • Core: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and well-being.
  • Core: Promote and monitor access to fluids and nutrition in line with an individual’s care plan.
  • Core: Communicate with individuals, their families, carers and others in the workplace using techniques designed to facilitate understanding.
  • Core: Recognise and respond to limitations in an individual’s mental capacity.
  • Core: Maintain a safe and healthy working environment, using infection prevention and control techniques including hand washing, sanitisation, disinfection and personal protective equipment (PPE).
  • Core: Maintain the safe supply, storage, use and disposal of supplies and equipment.
  • Core: Move and handle equipment or other items safely and assist individuals.
  • Core: Take appropriate action in response to concerns, risks, incidents or errors and near misses arising in the workplace.
  • Core: Perform basic life support techniques.
  • Core: Recognise and respond to potential conflict, challenging behaviour or an escalating situation.
  • Core: Undertake own training and development activities and contribute to the training and development of others.
  • Core: Participate in appraisal to support professional development.
  • Core: Reflect on and develop your own practice.
  • Core: Record and store information related to individuals securely, including the safe use of technology.
  • Core: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality, duty of confidence and disclosure.
  • Core: Participate in and support others with quality improvement activities in the workplace.
  • Core: Use investigatory techniques to source evidence to validate and improve the delivery of care and support within own scope of practice.
  • Core: Critically appraise sources of information and apply to practice.
  • Core: Provide leadership and act as a role model for others within the scope of own role.
  • Core: Contribute to mentoring and supervision of others in the workplace within the scope of own role.
  • Core: Undertake physiological measurements, selecting and using the correct tools or equipment.
  • Options 1 and 5: Adult nursing support and children and young people support: Support individuals with activities of daily living to develop and maintain their independence in line with their desired. outcomes and plan of care.
  • Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Assist with tissue viability risk assessments and manage pressure areas.
  • Options 1 and 5: Adult nursing support and children and young people support: Assist with wound care in line with the care plan.
  • Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Obtain and test specimens in line with the care plan.
  • Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Provide care and support for individuals and their family during the end-of-life phase.
  • Options 1, 2, 5 and 6: Adult nursing support, maternity support, children and young people support and allied health professional therapy support: Contribute to signposting to relevant agencies and, discharge or transfer of individuals between services, in line with their care plan.
  • Options 1, 2, 4 and 5: Adult nursing support, maternity support, mental health support and children and young people support: Recognise and respond to deteriorations in physical health, mental health and wellbeing.
  • Option 1: Adult nursing support: Support adults to take responsibility for their own health and wellbeing and for managing their own condition.
  • Option 2: Maternity support: Assist the midwife with teaching, feeding and hygiene needs of babies-parenting skills and antenatal and postnatal exercise.
  • Option 2: Maternity support: Assist health care professionals with antenatal and newborn screening and provide information to parents about immunisation activities.
  • Option 2: Maternity support: Provide support to the maternity team by maintaining the supply of resources, instruments and equipment.
  • Option 2: Maternity support: Support personal care such as providing care for women with urethral catheters.
  • Option 2: Maternity support: Identify the baby and provide wristband or label in line with local security procedures.
  • Option 2: Maternity support: Care for the physical needs of babies by undertaking routine healthy baby observations and reporting any abnormalities.
  • Option 2: Maternity support: Support parents and carers to meet the developmental, nutritional and hygiene needs of babies.
  • Option 2: Maternity support: Work in partnership with families and other support services to support individuals in difficult circumstances, bereavement and loss.
  • Option 2: Maternity support: Provide support to the midwife and others in the multi-disciplinary team in an emergency situation during pregnancy, labour, birth or the postnatal period.
  • Option 3: Theatre support: Complete pre- and post-operative checklists.
  • Option 3: Theatre support: Support the surgical team to maintain the sterile field.
  • Option 3: Theatre support: Participate in team briefing, patient sign in, timeout, sign out and debriefing.
  • Option 3: Theatre support: Support and monitor the pre-medicated, sedated and unconscious individual.
  • Option 3: Theatre support: Measure and record an individual’s body fluid balance.
  • Option 3: Theatre support: Move, position and transport individuals and specialist equipment before, during and after surgery.
  • Option 3: Theatre support: Prepare the clinical environment and provide surgical instrumentation and supplementary items for the surgical team.
  • Option 3: Theatre support: Carry out counts for swabs, sharps, instruments and disposable items and take action if something is missing.
  • Option 3: Theatre support: Assist in receiving, handling and dispatching clinical specimens or blood products.
  • Option 4: Mental health support: Use strategies and tools to promote mental wellbeing and to support individuals with mental ill health.
  • Option 4: Mental health support: Observe, record and report changes and barriers, using proactive approaches to manage behaviour which challenges.
  • Option 4: Mental health support: Take an active approach in supporting individuals to manage their condition.
  • Option 4: Mental health support: Build, monitor and sustain therapeutic relationships with individuals, carers and their families.
  • Option 4: Mental health support: Promote a recovery-based approach that enables the individual to manage their condition.
  • Option 4: Mental health support: Enable and empower individuals to actively participate in society and recognise the impact of mental health on them and others.
  • Option 4: Mental health support: Identify situations of risk to yourself or others and take action including seeking support.
  • Option 4: Mental health support: Involve the individual, carers and family members in risk management processes.
  • Option 4: Mental health support: Review and promote your own mental health and wellbeing.
  • Option 5: Children and young people support: Support the development of children and young people through therapeutic play and learning.
  • Option 5: Children and young people support: Support children and young people through transitions by enabling shared or independent decision making.
  • Option 5: Children and young people support: Support parents, families and carers to meet the needs of children and young people.
  • Option 5: Children and young people support: Support children and young people before, during or after diagnostic, clinical or therapeutic procedures.
  • Option 6: Allied health professional therapy support: Provide therapeutic support in line with care plans to encourage independence, self-management and skills for everyday life.
  • Option 6: Allied health professional therapy support: Assist with undertaking clinical risk assessments and management plans.
  • Option 6: Allied health professional therapy support: Recognise the impact of mental or physical capacity, health condition, learning disability or overall wellbeing on the therapeutic or clinical task or intervention and when to adapt.
  • Option 6: Allied health professional therapy support: Enable individuals to meet optimum potential.
  • Option 6: Allied health professional therapy support: Facilitate group sessions to support health and well-being of individuals or communities.
  • Option 6: Allied health professional therapy support: Support people to engage in the community and access activities or resources in line with their treatment goals.
  • Option 6: Allied health professional therapy support: Identify, order or fit therapeutic equipment and resources in line with the individual’s care plan.
  • Option 6: Allied health professional therapy support: Use equipment and resources therapeutically in a safe way in line with local policy and procedure.
  • Option 6: Allied health professional therapy support: Demonstrate and teach the safe and appropriate use of therapeutic equipment and resources.
  • Option 6: Allied health professional therapy support: Complete safety checks for therapeutic equipment and resources, following protocols to report issues or make adaptations if appropriate.
  • Option 7: Diagnostic imaging support: Assist and support the multi-disciplinary team in the safe and effective operation and maintenance of the imaging environment.
  • Option 7: Diagnostic imaging support: Support the multi-disciplinary team in the safe flow of individuals through the imaging environment, recognising and complying with current legislation and best practice.
  • Option 7: Diagnostic imaging support: Prepare individuals for imaging procedures, including those that maybe pre-medicated, sedated or unconscious.
  • Option 7: Diagnostic imaging support: Support and position individuals during imaging procedures, including those that maybe pre-medicated, sedated or unconscious.
  • Option 7: Diagnostic imaging support: Support practitioners with the preparation and administration of medicines and contrast agents within the scope of own role.
  • Option 7: Diagnostic Imaging Support: Administer medicines supplied by a registered practitioner within the scope of own role.
  • Option 7: Diagnostic imaging support: Insert, flush and remove cannulas in line with local protocols and within the scope of own role.
  • Option 7: Diagnostic imaging support: Provide after care for individuals following imaging procedures.
  • Option 7: Diagnostic imaging support: Assist practitioners in setting up and maintaining aseptic or clean area in the imaging environment.
  • Option 7: Diagnostic imaging support: Support the multi-disciplinary team in the safe delivery of an imaging service.
  • Option 7: Diagnostic imaging support: Review and promote the health and wellbeing of self and others, including mental health.
  • Option 7: Diagnostic imaging support: Participate in team briefing, patient sign in, timeout, sign out and debriefing.
  • Option 7: Diagnostic imaging support: Assist with undertaking clinical risk assessments and management plans.
  • Option 7: Diagnostic imaging support: Recognise the impact of mental or physical capacity, health condition, learning disability or overall wellbeing on the therapeutic or clinical task or intervention and when to adapt.
  • Core: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
  • Core: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.
  • Core: Work as part of a multi-disciplinary team to provide safe and non-discriminatory person-centred care and support with individuals’ established consent.
  • Core: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.
  • Core: Support individuals to make informed and positive lifestyle choices.
  • Core: Actively seek out and act on opportunities to support individuals to maximise their health, well-being and positive lifestyle choices.
  • Core: Recognise and respond to changes in an individual’s health and wellbeing.
  • Core: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and well-being.
  • Core: Promote and monitor access to fluids and nutrition in line with an individual’s care plan.
  • Core: Communicate with individuals, their families, carers and others in the workplace using techniques designed to facilitate understanding.
  • Core: Recognise and respond to limitations in an individual’s mental capacity.
  • Core: Maintain a safe and healthy working environment, using infection prevention and control techniques including hand washing, sanitisation, disinfection and personal protective equipment (PPE).
  • Core: Maintain the safe supply, storage, use and disposal of supplies and equipment.
  • Core: Move and handle equipment or other items safely and assist individuals.
  • Core: Take appropriate action in response to concerns, risks, incidents or errors and near misses arising in the workplace.
  • Core: Perform basic life support techniques.
  • Core: Recognise and respond to potential conflict, challenging behaviour or an escalating situation.
  • Core: Undertake own training and development activities and contribute to the training and development of others.
  • Core: Participate in appraisal to support professional development.
  • Core: Reflect on and develop your own practice.
  • Core: Record and store information related to individuals securely, including the safe use of technology.
  • Core: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality, duty of confidence and disclosure.
  • Core: Participate in and support others with quality improvement activities in the workplace.
  • Core: Use investigatory techniques to source evidence to validate and improve the delivery of care and support within own scope of practice.
  • Core: Critically appraise sources of information and apply to practice.
  • Core: Provide leadership and act as a role model for others within the scope of own role.
  • Core: Contribute to mentoring and supervision of others in the workplace within the scope of own role.
  • Core: Undertake physiological measurements, selecting and using the correct tools or equipment.

Training schedule

Qualification: Level 3 Diploma in Healthcare Support.

Location:

  • (1) Office base: Tynedale Hospice at Home office, Hexham Office
  • (2) Other places/locations within the community of West Northumberland as service requires e.g. patient home; identified groups/hubs affiliated with Care service.
  • (3) Ad hoc attendance with local stakeholders e.g. District Nursing teams Training format: (1) Statutory training via face to face sessions; remote online sessions; online e-learning supported by e-LFH (2) Level 3 CPD Medication Management course- 10 week program facilitated by external agency, with supervision of Hospice registered nurse (3) Workplace delivery, supported with live supervision from colleagues (4) Accessing wider community services to support specific clinical skills that may prove more difficult to obtain competencies e.g. venepuncture, blood glucose monitoring etc.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Logical
  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT Skills
  • Non-judgmental
  • Patience
  • Physical fitness
  • Team working

Other requirements

Essential criteria - due to the nature of the role working within the community, applicants must have a valid driving licence and access to personal vehicle. Public transport does not equate to access to personal vehicle.

About this employer

Tynedale Hospice at Home has proudly supported the communities of Ponteland and West Northumberland for over 30 years. Tynedale Hospice at Home is a forward thinking, inclusive registered Charity providing high quality, compassionate palliative and end of life nursing care and support to patients in their own home. We employ a range of qualified and unqualified staff across nursing and therapy groups, with all our services offered free of charge.

After this apprenticeship

Possibility for full-time, permanent employment upon successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC1000337617.

Apply now

Closes in 18 days (Friday 5 September 2025 at 11:59pm)

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