Business Support Apprentice
Winchester City Council
Hampshire (SO23 9LJ)
Closes in 27 days (Sunday 14 September 2025)
Posted on 18 August 2025
Contents
Summary
Through work based experience and training, you will learn to work flexibly across a variety of tasks and contribute to the delivery of a high-quality service to internal and external customers. This includes receipt and sorting incoming post, printing, document scanning and indexing, enveloping, outbound post and document verification services.
- Wage
-
£24,243 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday. Hours to be worked within the Print Room requirement to maintain cover from 8.00am to 5.00pm including lunchtimes.
37 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work as part of a team to provide the council with a comprehensive post room operation
- Incoming and outgoing post
- Electronic document scanning
- Document verification and printing
- Photocopying and finishing service
- Verify benefit claim documents
- Manage artwork files to produce digital printing
Where you'll work
City Offices
Colebrook Street
Winchester
Hampshire
SO23 9LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Physical fitness
Other requirements
This can be a fairly pressured job in a noisy environment. The post holder must have a flexible approach to team working with a capability of rearranging plans at short notice as priorities change.
About this employer
The Council’s offices are in the heart of the Cathedral City of Winchester, the ancient capital of England and the county town of Hampshire. The city itself is a major tourist destination attracting 5 million visitors a year, hosting many events including the Hat Fair, Boomtown Music Festival, Cycle Fest and the hugely popular Christmas Market. Winchester City Council serves a large district which spans 250 square miles of central Hampshire with a population of 122,000 residents.
https://www.winchester.gov.uk/ (opens in new tab)
Company benefits
26 days annual leave Membership of the Local Government Pension Scheme Lifestyle discount platform Employer paid health cash plan
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Potential of full-time employment upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
hrrecruitment@winchester.gov.uk
The reference code for this apprenticeship is VAC1000337596.
Apply now
Closes in 27 days (Sunday 14 September 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.