IT Apprentice

Wise Origin

Farnborough (GU14 7QN)

Closes in 28 days (Friday 12 September 2025 at 11:59pm)

Posted on 15 August 2025

Print

Contents

Summary

An exciting opportunity for a motivated and tech-savvy individual to join our head office as an IT Apprentice. The role combines hands-on experience in a dynamic business environment with the chance to earn a Level 3 IT qualification - apply now!

Wage

£18,343 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Mon–Thu: 8:30–17:00 Fri: 8:30–16:00

41 hours 30 minutes a week

Start date

Friday 19 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To provide first-line and second-line IT support to staff across multiple sites, assist with the maintenance and development of our network infrastructure, and ensure that all users have the tools and resources they need to work efficiently and securely.


Key Responsibilities

  • Provide day-to-day ICT helpdesk support, responding to user requests via phone, email, and ticketing systems.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Assist with the installation, configuration, and deployment of computers, mobile devices, printers, and other IT equipment.
  • Support the maintenance and monitoring of network systems, including switches, routers, firewalls, and wireless access points.
  • Help manage user accounts, permissions, and access rights in Microsoft 365, Active Directory, and other core systems.
  • Ensure IT security best practices are followed, including software patching, antivirus management, and regular backups.
  • Document IT processes, troubleshooting steps, and asset inventory.
  • Work with third-party suppliers for hardware repairs, software support, and specialist networking tasks.
  • Support system upgrades, rollouts, and IT projects under the guidance of the IT Manager.
  • Participate in training sessions and complete all coursework required for the Level 3 apprenticeship qualification.

Where you'll work

3 Eelmoor Road
Farnborough
GU14 7QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources

This ensures apprentices can develop their skills while balancing work commitments.

More training information:

Wise Origin is a national training provider which was established in 2006.

We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Throughout the program, you will receive dedicated support from your tutor to ensure your success.

Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade A-C or 4-9)
  • Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Skills & Attributes • A strong interest in IT, networking, and technology. • Good problem-solving skills and attention to detail. • Ability to communicate effectively with both technical and non-technical users. • Organised and able to manage multiple tasks effectively. • Willingness to learn and adapt to new systems and technologies. • A proactive, team-focused attitude. ________________________________________ Essential Requirements • GCSEs at grade C/4 or above in English and Maths (or equivalent). • Basic understanding of IT systems, networking principles, and Microsoft Office applications. • Right to work in the UK. ________________________________________ Desirable (but not essential) • Knowledge of Microsoft 365 administration. • Familiarity with Windows operating systems and PC hardware. • Awareness of cybersecurity best practices. • Previous experience in a customer service or technical support role.

About this employer

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

After this apprenticeship

  • Ongoing career development and progression opportunities for the right candidate upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

The reference code for this apprenticeship is VAC1000337570.

Apply now

Closes in 28 days (Friday 12 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.