Business Administrator Apprenticeship

IKON FOSTERING LIMITED

WEST MIDLANDS (WS1 2EN)

Closes in 25 days (Tuesday 9 September 2025 at 11:59pm)

Posted on 15 August 2025

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Summary

Ikon Fostering is an Independent Fostering Agency based in Walsall, West Midlands. We are currently looking to recruit a Business Administrator Apprentice to expand the workforce of our ever-growing agency.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday between 9.00am - 5.00pm.

37 hours a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

RESPONSIBILITIES:

  • Cover reception– undertake reception duties.  
  • Assist with booking carers onto training, confirm courses prior, confirm attendance, gain feedback and issue certificate.
  • Undertake checks for prospective foster carers.
  • Scan TSD folders and issue certificates once sign off sheet is received.
  • Support the team with respect to Admin duties.
  • Act as the point of contact for internal and external clients.
  • Liaise with the Line Manager and Team Manager handling requests and queries.
  • Any other appropriate duties requested by Ikon Management.
  • Reception duties (as below).

Reception duties:

  • Answering telephone calls, taking messages, transferring to staff.
  • Welcoming visitors to Ikon, ensuring sign in and temperature taken, provide general support to visitors.
  • Receiving deliveries and put away.
  • Keep Reception tidy, Hospitality table, Meeting Rooms, Toilets and Hospitality Kitchen clean and tidy.
  • Book meeting rooms.
  • Order stationery, stamps and help with hospitality.
  • Ensure TSD/PDP/New placement/other forms behind reception/Memory boxes are replenished.
  • Restock First Aid Boxes.
  • Post – frank mail, enter it in the post book and take it to the post office.
  • Scanning documents to charms/sd.
  • Hospitality.
  • Office purchases – Amazon, Adapt, Cool Water, The works, etc.

Where you'll work

POOL STREET
WALSALL
WEST MIDLANDS
WS1 2EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALSALL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental

About this employer

Ikon Fostering offers the best possible fostering career to existing foster carers and new foster care applicants that have a wish to start a rewarding career in fostering.

https://ikonfostering.org/ (opens in new tab)

After this apprenticeship

The opportunity to progress within the organisation for the right candidate.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000337557.

Apply now

Closes in 25 days (Tuesday 9 September 2025 at 11:59pm)

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