HR Support Apprentice

Telford College

Telford (TF4 2EX)

Closes in 30 days (Monday 15 September 2025 at 11:59pm)

Posted on 15 August 2025

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Summary

We are seeking a motivated and detail-oriented HR Support Apprentice to join our Human Resources team. This is an exciting opportunity for someone looking to start a career in HR, gaining hands-on experience while studying towards a Level 3 HR Support Apprenticeship.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday, times to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 16 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide administrative support across all HR functions
  • Maintain and update employee records and databases
  • Assist in coordinating recruitment and onboarding processes
  • Help draft contracts, letters, and other HR documents
  • Respond to general HR queries from staff in a professional and confidential manner
  • Support with organising training sessions and tracking attendance
  • Assist with payroll and absence reporting tasks
  • Ensure HR systems and filing are kept accurate and up to date
  • Help support employee engagement activities and internal communications
  • Stay informed of relevant HR policies and employment law basics

Where you'll work

35 High Street
Dawley
Telford
TF4 2EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Level 2 FS or GCSE 4,C)
  • Maths (grade Level 2 FS or GCSE 4,C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Harper & Vale Solicitors is a respected and long-established legal firm based in Shrubbery providing expert legal services to both individuals and businesses across the UK. We specialise in family law, employment law, commercial law, and property services. Our reputation is built on professionalism, trust, and delivering outstanding results for our clients.

After this apprenticeship

Full-time position for the right candidate. 

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Amy Walker

amy.walker@telfordcollege.ac.uk

07887661847

The reference code for this apprenticeship is VAC1000337553.

Apply now

Closes in 30 days (Monday 15 September 2025 at 11:59pm)

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