Front Desk Reception/Business Admin Apprentice
BATES WELLS AND BRAITHWAITE LTD
SUDBURY (CO10 2AD)
Closes on Tuesday 30 September 2025
Posted on 15 August 2025
Contents
Summary
We are seeking a professional and organised individual to manage front desk operations and provide administrative support to the business.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm with an hour for lunch.
37 hours 30 minutes a week
- Start date
-
Wednesday 1 October 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- We are seeking a professional and organised individual to
manage front desk operations and provide administrative
support to the business - Responsibilities include greeting visitors
- Handling phone calls
- Scheduling appointments
- Managing office supplies
- Maintaining records
- Supporting daily office functions
The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Where you'll work
27 FRIARS STREET
SUDBURY
CO10 2AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Work Based Training
- On - to - One Tutor Sessions Every 4-6 Weeks
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
- Strong Communication
- Use of Microsoft Office 365
- Friendly
- Ability to Multi-task
- Professional Manner
- Conscientious
About this employer
We have been at the heart of the Sudbury area's legal sector for over 100 years, with focus on having a local presence, and work completed to the highest of standards. We have always been based in Friars Street, Sudbury and have kept traditional values, trust, integrity, reliability and expertise in all areas the firm covers.
After this apprenticeship
- Permanent Front Desk/Admin role for the right candidate upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Linsay Marie Narborough
linsay.jones@intecbusinesscolleges.co.uk
01788514276
The reference code for this apprenticeship is VAC1000337532.
Apply now
Closes on Tuesday 30 September 2025
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