Human Resources - Talent Acquisition Apprentice
Sandwell Metropolitan Borough Council
West Midlands (B69 3DE)
Closes in 28 days (Friday 12 September 2025 at 11:59pm)
Posted on 15 August 2025
Contents
Summary
Kickstart your HR career as a Talent Acquisition Apprentice. Join a forward-thinking team where you'll gain experience supporting recruitment campaigns that attract diverse talent & help deliver quality public services. You’ll develop skills in communication, data analysis & technology to support hiring managers & enhance the candidate experience.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- HR support (level 3)
- Hours
-
Monday - Friday between the hours of 8.30am and 5.30pm.
37 hours a week
- Start date
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Saturday 1 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Talent Acquisition Apprentice role will support the delivery of the Council’s workforce strategy through recruitment campaigns and other initiatives that are timely, inclusive, and aligned to service priorities.
You will develop key skills and knowledge to support hiring managers with their recruitment, driven by data and labour market intelligence.
You will help attract, engage, and retain the talented people we need to deliver high-quality public services, promoting inclusive best practice, deploying technology effectively, and enhancing the customer experience.
You will develop your skills, knowledge and experience by carrying out the following duties:
- Assist the team with the development of recruitment campaigns
- Attend recruitment open days to promote our job vacancies
- Respond to customer enquiries by email and telephone
- Carry out IT-based processes
- Assist the team in maintaining accurate records
- Utilise IT systems to gather data and statistics
- Assist with the creation and preparation of reports using software packages such as Word, Excel, Adobe, Publisher and PowerPoint
- Actively participate in regular progress reviews
- Become an active team member
- Deliver services in a courteous and professional manner
- Maintain strict confidentiality of employee data at all times
Where you'll work
PO Box 2374
Oldbury
West Midlands
B69 3DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SANDWELL COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4/A-C)
- Maths (grade 9-4/A-C)
Other in:
- English (grade Level 2)
- Maths (grade Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Confident telephone manner
- Flexible
- Maintain confidentiality
- Calm and approachable
Other requirements
This role requires confidence in communicating with people both over the phone and, at times, in person. To succeed, you’ll need to be a confident communicator who is solutions-focused, creative, and passionate about inclusive recruitment that reflects the diversity and values of the communities we serve. As the service continues to evolve, you’ll need to be open to change and eager to learn new ways of working. Strong teamwork, the ability to prioritise tasks effectively, and confidence in using technology and IT systems are also essential for this role.
About this employer
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.
After this apprenticeship
This apprenticeship is a fixed term 18 month contract and at the end you will gain a Level 3 HR Support Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Ask a question
The contact for this apprenticeship is:
Sandwell Metropolitan Borough Council
Parmjit Sidhu
parmjit_sidhu@sandwell.gov.uk
The reference code for this apprenticeship is VAC1000337526.
Apply now
Closes in 28 days (Friday 12 September 2025 at 11:59pm)
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