Front of House Apprentice

GOLF (DOT) ONE LIMITED

Southend-On-Sea (SS1 3ES)

Closes in 25 days (Friday 12 September 2025)

Posted on 15 August 2025

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Summary

Friendly, proactive, and passionate about hospitality and business growth. We're looking for a dynamic team member to help us take our corporate and event offerings to the next level.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Hospitality accommodation team member (level 2)
Hours
30 hours per week. Exact shifts to be confirmed.

30 hours a week

Start date

Friday 19 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Over the next couple of years, we’re aiming to expand and open new venues, so this is a great opportunity to grow with us and be part of an exciting journey from the ground up.

Front of House / Bar Duties:

  • Front of house, greeting and welcoming customers when they arrive. Be the first friendly face customers see
  • Greeting guests warmly and showing them to their Trackman bay
  • Confidently demonstrate how to use the Trackman golf system. Get the customers set up in their golf bays, and ensure they know how to use the Trackman system correctly
  • Pouring drinks (alcoholic and non-alcoholic beverages)
  • Take food and drink orders, serve snacks and beverages, and deliver outstanding customer service throughout the visit
  • Maintain high hygiene standards at the bar and throughout the venue
  • Ensuring cleaning throughout the venue is done on a daily basis, including cleaning the bays, toilets and bar
  • Monitor stock levels and communicate shortages to management in a timely manner
  • Answering the telephone and responding to customer enquiries.
  • Process bookings and transactions using our POS system. Checking customers in and out of the venue, processing card payments
    ● Assist in setting up for events, booking people in, showing and demonstrating to the customers how the simulator bay works and ensuring the venue is presentable at all times throughout the event.
  • Responsibility of opening and closing the venue

Where you'll work

140 The Broadway
Southend-On-Sea
SS1 3ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Hospitality accommodation team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
  • Identifies and acts on opportunities to increase sales and guest loyalty.
  • Tailors communication to meet guest needs and build rapport.
  • Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
  • Assists in the resolution of feedback, complaints, and issues.
  • Handles room keys and guest property, including lost property, in line with business procedures
  • Handles transactions and payments securely.
  • Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
  • Communicates within and between teams to ensure operational effectiveness and efficiency.
  • Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
  • Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
  • Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
  • Prepares and serves alcoholic and non-alcoholic beverages to business standards.
  • Uses on site specialist equipment and technology relevant to business correctly and efficiently.
  • Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
  • Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
  • Handles and disposes of waste safely.
  • Manage stock across departments in line with local procedures relevant to own role.
  • Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
  • Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
  • Uses feedback from managers and team to improve own performance and meet personal goals.
  • Attends team briefings and implements instructions, offering input or feedback where relevant within team.
  • Manages own time to ensure allocated tasks are completed.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows equity, diversity and inclusion legislation and principles.
  • Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
  • Identifies and acts on opportunities to increase sales and guest loyalty.
  • Tailors communication to meet guest needs and build rapport.
  • Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
  • Assists in the resolution of feedback, complaints, and issues.
  • Handles room keys and guest property, including lost property, in line with business procedures
  • Handles transactions and payments securely.
  • Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
  • Communicates within and between teams to ensure operational effectiveness and efficiency.
  • Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
  • Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
  • Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
  • Prepares and serves alcoholic and non-alcoholic beverages to business standards.
  • Uses on site specialist equipment and technology relevant to business correctly and efficiently.
  • Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
  • Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
  • Handles and disposes of waste safely.
  • Manage stock across departments in line with local procedures relevant to own role.
  • Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
  • Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
  • Uses feedback from managers and team to improve own performance and meet personal goals.
  • Attends team briefings and implements instructions, offering input or feedback where relevant within team.
  • Manages own time to ensure allocated tasks are completed.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows equity, diversity and inclusion legislation and principles.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working

Other requirements

The role will require closing of the venue in the evening, so being able to work until at least 10pm at night is a must.

About this employer

Golf (Dot) One Limited, established on 17 June 2022, is a vibrant private limited company based in Thorpe Bay, Southend‑on‑Sea, Essex. Operating in the “Other sports activities” sector, the company offers an immersive and modern golf experience that blends cutting-edge technology with inclusive enjoyment

https://golf.one/ (opens in new tab)

After this apprenticeship

Ongoing development and support.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000337492.

Apply now

Closes in 25 days (Friday 12 September 2025)

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