Apprentice IT Engineer
NEXUS MULTI ACADEMY TRUST
Sheffield (S9 1EA)
Closes in 14 days (Friday 29 August 2025 at 11:59pm)
Posted on 15 August 2025
Contents
Summary
We are offering an exciting opportunity to join our growing IT team at Nexus Multi Academy Trust for an 18 - 24-month apprenticeship where you will gain hands on experience of IT, Infrastructure and AV support whilst following a more structured training programme with the Sheffield College.
- Wage
-
£16,120 a year
- Training course
- Information communications technician (level 3)
- Hours
-
4-days based at our Headquarters with option to work on other sites. 1-day at college. Flexible working patterns available.
30 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- IT Support - responding to helpdesk tickets and troubleshooting technical issues
- Infrastructure support - working with the infrastructure team to assist with network, hardware and system maintenance
- Audio Visual Support - setting up and maintaining audio-visual equipment in meeting rooms and teaching spaces
- Customer Service - providing friendly, professional support to staff across Headquarters and School sites
- Contributing to projects - contributing to digital transformation projects to improve systems, processes and user experience through technology across the trust
Where you'll work
300 Meadowhall Way
Sheffield
S9 1EA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3.
As part of your apprenticeship, you will be required to attend Sheffield College, City Campus one day per week.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C or 9-4)
- Maths (grade A*-C or 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Other requirements
• Five GCSEs, (including English, maths and a Science or Technology subject; a relevant Level 2 Apprenticeship or other relevant qualifications and/or experience • Existing experience must be substantially different to the level 3 Infrastructure Technician apprenticeship such that on completion you will have developed a new set of skills. • Existing qualifications must be at a lower level than the level 3 Infrastructure Technician apprenticeship unless the training content is materially different.
About this employer
This is an exciting opportunity to join a multi award winning Multi Academy Trust and be part of a welcoming and supportive team that serves amazing children and young people. Nexus Multi Academy Trust was founded in 2016 and is growing into 2026 to have 25 schools across South Yorkshire and Nottinghamshire. We are a thriving, forward thinking and innovative Trust with a long-standing commitment to servant leadership, diversity and difference. We are committed to and invested in our vision of “Learning together, to be the best we can be” which is as relatable to every employee and partner of our Trust as it is to our children, young adults and their families.
After this apprenticeship
Opportunity to progress into Junior/Senior IT Engineer roles upon successful completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
Alice Mee
alice.mee@sheffcol.ac.uk
The reference code for this apprenticeship is VAC1000337434.
Apply now
Closes in 14 days (Friday 29 August 2025 at 11:59pm)
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