Receptionist Apprenticeship

YMCA Humber

Grimsby (DN32 7AB)

Closes in 13 days (Thursday 28 August 2025 at 11:59pm)

Posted on 14 August 2025

Print

Contents

Summary

YMCA Humber’s apprenticeship programme provides hands-on experience covering aspects of customer service, business administration and reception. Our receptionist will undertake a combination of onsite training and personal development and be allocated protected time to complete the qualification in conjunction with Grimsby Institute.

Wage

£20,800 a year

Check minimum wage rates (opens in new tab)

Your pay will be reviewed as you learn and progress through your apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Working flexibly between standard operating hours of 08.30 – 16.30, Monday to Friday.

40 hours a week

Start date

Monday 15 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The broad purpose of the role is to deliver exceptional service to everyone accessing YMCA Humber. Throughout the apprenticeship programme, our receptionist will be trained in a variety of core duties, including front-facing service delivery, customer advice and guidance. They will support visitors, residents and staff with any enquiries they may have. In addition, our reception team will become an integral part of the organisation and be the initial point of contact for YMCA Humber.

You will have the ability to:

  • Understand the different needs and priorities of YMCA Humber’s customers, and how best to manage their expectations.
  • Use systems, equipment and technology effectively, meeting the overall business delivery needs.
  • Treat customers as individuals, providing a personalised customer service experience.
  • Produce accurate records, documentation and reports to the highest level.
  • Work fluidly and effectively in all customer areas, including reception, office administration and front-of-house services.

Communication and Teamworking:

  • Ability to plan and review workloads with support, ensuring the best use of time to complete allocated tasks efficiently.
  • Good communication skills with internal and external stakeholders using appropriate methods and professional language.
  • Demonstrate good communication skills, whether face-to-face, by telephone, in writing or via digital platforms.
  • Keep up to date with developments to enhance relevant skills and take responsibility for your own professional development.

In addition to the key tasks, you will work alongside the Customer Service and Front-of-House teams, who will support you through your learning journey. You will also be supported by a dedicated Workplace Trainer who will guide you through your Level 2 Customer Service Practitioners.

Where you'll work

YMCA Humber
21 Freeman Street
Grimsby
DN32 7AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives. 

You will complete a mixture of on and off-the-job training, including workshops, face-to-face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8–12 weeks with your Line Manager and Trainer to discuss your progress. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative
  • Patience
  • Confident
  • Personable
  • Reliable
  • Willingness to learn
  • Ability to work flexibly
  • Drive and ambition

Other requirements

YMCA Humber is located at 21 Freeman Street in Grimsby. Please check the location and ensure you will be able to travel reliably to work daily. Employment will be subject to satisfactory completion of a DBS check.

About this employer

YMCA Humber is a well-established charity providing supported accommodation and vital services to young people and adults across North East Lincolnshire. As an organisation we offer a safe and supportive home to individuals aged 16 and above who have experienced homelessness. Based at our flagship facility on Freeman Street in Grimsby, our team help build the essential skills needed for independent living, including wellbeing support, financial advice, and helping overcome personal challenges. Beyond housing we deliver a wide range of youth and community services, including open-access youth clubs, outreach programmes and a local mobile youth bus; all of which focus upon local young people aged 8 to 19 across our community. Since 2024, we have taken on the management of Clee Fields Sports Facility on Ladysmith Road in Grimsby, a state-of-the-art sports facility which offers a modern space for football, rugby and community activities. At the heart of everything we do is our local community and nowhere is more integral to this than our Bradbury Café. This local hub is an amazing place to meet for a coffee and cake, or to have a substantial meal, with our amazing Meal of the Day being the most popular purchase to all those who visit us. At YMCA Humber, we believe in the potential of every single person, be they a resident, youth member or visitor; and through compassion, inclusion, and opportunity, we work together across the organisation to transform lives, one individual at a time. As a Real Living Wage employer and disability confident organisation we pride ourselves on the inclusive and supportive environment we provide all our employees. From the moment you join our team you will receive a warm welcome, have the opportunity to grow in confidence and be happy in the knowledge that YMCA Humber are here to enhance your role and skills throughout your time with us.

https://www.ymca-humber.com/ (opens in new tab)

Company benefits

• Casual dress. • Wellbeing Sessions. • Staff Events. • Free on-site parking. • Subsidised Meals. • Annual Leave Entitlement.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

YMCA Humber are offering this apprenticeship with the view of the successful candidates continuing to a long-term career within the industry. We offer you training and development opportunities to allow you to reach your full potential.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Claire Lilliendahl

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC1000337374.

Apply now

Closes in 13 days (Thursday 28 August 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.