Apprentice Customer service

CATER-KWIK LTD

ULVERSTON (LA12 7QQ)

Closes in 16 days (Sunday 31 August 2025 at 11:59pm)

Posted on 14 August 2025

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Summary

Upon joining you will be processing our online orders and liaising with suppliers and customers. Then you will move over to our phone team where you will be answering incoming calls and assisting customers this can be new enquiries, you will follow up your leads (no cold calling involved) and progressing them into sales.

Wage

£16,685.50 to £26,984.10, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Rate of pay to be assessed after probationary period of 6 months

Training course
Operations manager (level 5)
Hours
Monday - Friday 8am - 5pm daily (8am-9am in house training & enquiry avenue) occasional late shift to 6pm/Occasional weekends required once trained

42 hours 30 minutes a week

Start date

Friday 5 September 2025

Duration

2 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Process online orders 
  • Produce quotes 
  • Customer service, liaising with customers and suppliers
  • Answering incoming calls 
  • Dealing with sales 
  • General admin

Where you'll work

THE LAKELAND CATERING CENTRE
NEWLAND
ULVERSTON
LA12 7QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GENII ENGINEERING & TECHNOLOGY TRAINING LIMITED

Training course

Operations manager (level 5)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Communicate and present information to stakeholders using different types of media.
  • Identify problems and provide solutions.
  • Manage and set goals and accountabilities for individuals and teams.
  • Analyse performance data for individuals and teams to identify areas for improvement.
  • Manage and influence project activity to deliver within budget and resource requirements.
  • Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
  • Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
  • Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
  • Research, interpret and analyse information to inform the implementation of business plans or projects.
  • Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
  • Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
  • Manage continuous improvement and change for their team and organisation.
  • Analyse and prioritise organisation activities in response to the operating environment.
  • Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
  • Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
  • Influence and negotiate with stakeholders to shape and agree goals and outcomes.
  • Manage relationships across multiple and diverse stakeholders.
  • Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
  • Manage and facilitate learning and continuous professional development for their team.
  • Coach and mentor individuals within their team.
  • Develop and implement operational plans that align with the strategic direction of the organisation.
  • Communicate and present information to stakeholders using different types of media.
  • Identify problems and provide solutions.
  • Manage and set goals and accountabilities for individuals and teams.
  • Analyse performance data for individuals and teams to identify areas for improvement.
  • Manage and influence project activity to deliver within budget and resource requirements.
  • Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
  • Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
  • Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
  • Research, interpret and analyse information to inform the implementation of business plans or projects.
  • Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
  • Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
  • Manage continuous improvement and change for their team and organisation.
  • Analyse and prioritise organisation activities in response to the operating environment.
  • Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
  • Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
  • Influence and negotiate with stakeholders to shape and agree goals and outcomes.
  • Manage relationships across multiple and diverse stakeholders.
  • Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
  • Manage and facilitate learning and continuous professional development for their team.
  • Coach and mentor individuals within their team.
  • Develop and implement operational plans that align with the strategic direction of the organisation.

Training schedule

  • Operations Manager Level 5
  • Workplace learning 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working

About this employer

We are one of the leading Catering equipment suppliers in the UK and we have an opportunity for an enthusiastic individual to join us as we continually look to improve the levels of service we offer our customers.

http://www.caterkwik.co.uk (opens in new tab)

Company benefits

Company bonus scheme Competition prizes

After this apprenticeship

Full-time permanent sales role. 

Ask a question

The contact for this apprenticeship is:

CATER-KWIK LTD

Matthew Mayvers

kathy@caterkwik.co.uk

01229480001

The reference code for this apprenticeship is VAC1000337334.

Apply now

Closes in 16 days (Sunday 31 August 2025 at 11:59pm)

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