Business Administration Apprentice - Level 3

Lotus Home Care

Barnsley, Halifax, Wakefield

Closes in 15 days (Friday 29 August 2025 at 11:59pm)

Posted on 14 August 2025

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Summary

Lotus Homecare is a trusted provider of high-quality home care services, supporting individuals living independently and comfortably in their homes. We are passionate about delivering person-centred care and seek a Business Administration Apprentice to support our growing office team.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.

Key Responsibilities:

  • Answer telephone calls and respond to enquiries in a professional manner
  • Assist in scheduling care visits and updating rotas
  • Maintain accurate records and care documentation (digital and paper-based)
  • Support recruitment processes, including arranging interviews and referencing
  • Handle correspondence via email and post
  • Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
  • Update internal databases and systems
  • Liaise with care staff and clients to support smooth service delivery
  • Support with invoicing and timesheet processing
  • Maintain confidentiality and follow data protection policies

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Barnsley Business & Innovation Centre, Innovation Way, Barnsley, S75 1JL
  • Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER
  • Unit 2, Navigation Yard, Wakefield, WF1 5PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAINING WORKS (NW) LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’. With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.

After this apprenticeship

  • A full-time position with Lotus Care after the apprenticeship has been completed, with potential promotion opportunities available

Ask a question

The contact for this apprenticeship is:

TRAINING WORKS (NW) LTD

The reference code for this apprenticeship is VAC1000337308.

Apply now

Closes in 15 days (Friday 29 August 2025 at 11:59pm)

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