Business Administration Apprentice
Sandwell Metropolitan Borough Council
Oldbury (2 available locations)
Closes in 29 days (Friday 12 September 2025 at 11:59pm)
Posted on 14 August 2025
Contents
Summary
Are you friendly, enthusiastic, and passionate about providing a high quality service? Sandwell Council is offering a range of exciting Business Administration Apprenticeships where you’ll gain valuable experience, develop key skills, and work towards a Level 3 Business Administration qualification.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday between the hours of 8am to 5pm. Times to be confirmed by management.
37 hours a week
- Start date
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Monday 3 November 2025
- Duration
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1 year 6 months
- Positions available
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9
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a brilliant opportunity to kick-start your career in local government, with great opportunities in various departments such as:
- Asset Management - The role involves daily interaction with our craft employees and contractors to effectively co-ordinate and schedule repair work, while also ensuring the accurate handling of operational data
- Building Supplies - Working at our Operational & Development Centre in Oldbury; will involve ordering stock for our Trades personnel and contractors within Sandwell MBC, printing of material pick lists, stock control, undertaking vehicle defect reports, arranging waste collections, planning joinery manufacturing
- Adult Social Care - You will be part of a team providing customer service, administrative, and project support to the service
- Environmental Health - Providing administration around the food programme, particularly with regards to new registrations
- Highways Parking Services - Working on Traffic Regulation Orders, responding to parking and highway related queries, measuring up and attending site visits. Will also be running reports and creating spreadsheets
Additional duties will include:
- Working with the team to deliver high-quality administrative support
- Handling incoming and outgoing phone calls, emails, and mail in a professional manner
- Keeping records organised by managing both digital and physical files and databases
- Supporting teams by creating and formatting a variety of documents, such as letters, reports, and presentations
- Helping to organise meetings - preparing agendas, taking minutes, and sharing relevant materials
- Entering data into systems and, when needed, analysing it to support informed business decisions
- Occasionally assisting customers by phone or in person, helping with any queries they may have
- Providing admin support for different team projects
- Making sure all tasks follow company policies and procedures
- Suggesting ways to improve admin processes and help things run more smoothly
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Operations & Development Centre, Direct 2 Industrial Park, Roway Lane, Oldbury, B69 3ES
- Freeth Street, Oldbury, B69 3DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
More training information
On completion you will gain a Level 3 Business Administration Qualification.
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4/A-C or equivalent)
- Maths (grade 9-4/A-C or equivalent)
Other in:
- English (grade Level 2)
- Maths (grade Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Proof of qualification certificates will be required during the recruitment process. Please be aware that you will come into contact with sensitive information, of which data security must be maintained. You will need to be flexible and be very confident in talking to people at all levels. You must be prepared to adhere with Council Policies including the Data Protection Act. We reserve the right to close vacancies prior to their advertised date, if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
About this employer
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.
After this apprenticeship
This apprenticeship is offered on a fixed term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Ask a question
The contact for this apprenticeship is:
Sandwell Metropolitan Borough Council
Kam Kaur
kam1_kaur@sandwell.gov.uk
The reference code for this apprenticeship is VAC1000337278.
Apply now
Closes in 29 days (Friday 12 September 2025 at 11:59pm)
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