Apprentice Administrator Operations

GCP FACILITIES LIMITED

ORPINGTON (BR5 3QY)

Closes on Thursday 18 September 2025

Posted on 14 August 2025

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Summary

Business admin to support several departments. Procurement of supplies for all works, getting price comparisons and managing delivery to projects. Assist with sales and social media presentations, case studies.

Wage

£13,348.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 an hour

Training course
Business administrator (level 3)
Hours
Monday to Friday 8:00am to 4:30pm

34 hours a week

Start date

Monday 22 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist all departments within GCP with administrative support 
  • Answering incoming calls from suppliers and clients, taking detailed information in a professional and proactive manner, managing client enquiries via Helpdesk email
  • Working with the Operations team to update Opuz software and upload new clients. This will include uploading site photos from office Whatsapp groups and ensuring all comments regarding daily work is collated and entered onto the system
  • Responsilbilty for Operations phone as required
  • Liasing with Operatives and Operations manager re-scheduling of works
  • Collating information with the Operations team and managing required actions to include client notifications, procurment, arranging of subcontractors, work permits and RAMS/Method statements as required and collations of work reports from internal and external egineers
  • Develop, track and maintain accurate operational reports and documentation
  • Preparing documents and sales support information for the commercial team. Assisting with the drafting of presentations, case studies, due dilligence information and other documents requires
  • Taking and recording minutes of internal meetings
  • General office duties

Where you'll work

KENNEDY HOUSE
MURRAY ROAD
ORPINGTON
BR5 3QY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON SOUTH EAST COLLEGES

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

On programme Training:

  • Level 3 Business Administrator Apprenticeship Standard
  • Level 2 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

  • Knowledge test
  • Skills test
  • Oral questioning - underpinned by portfolio

More training information

They will work alongside the operations administration team (2 people) and be allocated task and given training on our systems: Opuz and Hubspot

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grades 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Logical
  • Creative
  • Initiative

About this employer

Facilities management company offering soft and hard services

https://gcpfm.co.uk/ (opens in new tab)

After this apprenticeship

  • We would look to retain someone who proved an asset to the company
  • We are an SME and flexible in progression 

Ask a question

The contact for this apprenticeship is:

LONDON SOUTH EAST COLLEGES

Evelyn Nartey

evelyn.nartey@lsec.ac.uk

02039544152

The reference code for this apprenticeship is VAC1000337237.

Apply now

Closes on Thursday 18 September 2025

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