Apprentice Order Management Administrator - Van, Bus and Coach
MAN TRUCK AND BUS UK LIMITED
Manchester, Swindon
Closes in 14 days (Friday 29 August 2025 at 11:59pm)
Posted on 15 August 2025
Contents
Summary
This is an exciting opportunity for the right candidate to become MAN's first Apprentice Order Management Administrator! This is a brand new role created by MAN split between both Manchester and Swindon Branches.
- Wage
-
£17,546 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
40 hours a week
- Start date
-
Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Based across both MAN Swindon & Manchester Branches you will be supported by the Head of Order Management to carry out the following duties:
- Verifying that all mandfaotry documenttation is present and process orders corretctly (within 24hrs)
- Validate all orders during & after processing
- Progress chasing vehicles from point of order to handover, advising sales team of any delays
- Ensuring Order entry tracker and handover tracker reflects the correct deal pack information to enable the Head Of Order Management to run reports and provide feedback to Sales Management
- Priortise work load effectively and provide additional support to the Order Management team on time sensitive tasks
- Working collaborativley with internal stakeholders (For example, to reach RVP intake targets, utilizing the open slot report to ensure we are meeting our build slot requirements)
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Bailey Road, Trafford Park, Manchester, M17 1SA
- Frankland Road, Blagrove, Swindon, SN5 8YU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- MAN works in partnership with Skillnet to deliver industry leading apprenticeship programmes
- As a Apprentice Order Management Administrator you will recieve a combination of online, virtual, and face to face teaching from our team of Skills Coaches
- Training is sometimes delivered at MAN's Academy in Manchester which provides the latest tools of learning technology to enrich your learning experience
- This is a great enviroment where you will learn first hand from industry experts, and will learn even more about the history of the brand
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
About this employer
We’re proud of our people and how they put their customers first. In turn, they’re proud to work for MAN and be part of a team where they’re supported every day and encouraged to learn to realise their career potential. So if you’re leaving school and want to get straight into a career that offers more than enough potential for your big ambitions, you’ll find it here. Each of our apprenticeships is designed to take you in a different direction, specialising in the area that interests you the most. Where they are all the same is how much we’ll invest in your training and development, coaching and mentoring you to complete the apprenticeship confidently. If you’re interested in the commercial vehicle industry, are ambitious, hard-working and want to learn, your MAN career starts here.
https://careers.man.co.uk/apprenticeships/ (opens in new tab)
After this apprenticeship
- MAN invest in their apprentices in the hope of creating life long working careers for those commited to their goals and aspirations
- Upon completion of the apprenticeship the candidate will consult with the Head of Order Management to choose the correct role and pathway to continue their career pathway
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC1000337228.
Apply now
Closes in 14 days (Friday 29 August 2025 at 11:59pm)
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