Education Services Administration Apprenticeship
The Chancellor, Masters and Scholars of the University of Cambridge
Cambridge (CB2 1TN)
Closes in 15 days (Sunday 31 August 2025)
Posted on 14 August 2025
Contents
Summary
The University of Cambridge is a public collegiate research university in Cambridge, England. Founded in 1209, the University of Cambridge is the world's third-oldest university in continuous operation.
- Wage
-
£18,581 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday (9am-5pm) - Flexibility and Hybrid Working Pattern
36 hours 30 minutes a week
- Start date
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Monday 20 October 2025
- Duration
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2 years
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is designed to support the work of departments at peak times to ensure services are maintained but also to offer the opportunity for small projects to be completed without detriment to ongoing work outside of these times.
Key Responsbilities:
Administrative support:
Provide administrative support to various teams. This includes maintaining records and update information sources, maintaining websites and other online content, collating and distributing information, printing.
Documentation and record-keeping:
Maintain filing systems, check university systems to ensure information is accurate and complete. Amending or adding notes to incomplete or inaccurate documentation as additional information is received. Checking documentation to ensure that it meets compliance requirements (e.g., supporting student immigration activity, DBS checks).
Data Processing:
Collect and collate data, update associated spreadsheets and/or databases (such as CAMSIS), provide statistics or standard reports using existing templates. Inputting data into databases and spreadsheets from a range of sources. Performing checks to ensure that data is correct.
Supporting off site events/administrative processes:
Supporting off site events as required (for example examinations). Acting as the point of contact between office-based colleges and site staff events.
Respond to enquiries and communications:
Act as point of contact for internal and external enquiries to the team. Respond to enquiries, which may be detailed and/or non-routine in nature. Provide clarification on procedures and regulations by phone, face to face and email and refer to others as appropriate. Contacting stakeholders to inform them of the outcomes of specific procedures or processes.
Reception Service:
Provide a reception service for the Department. Welcome visitors to the department, deal with telephone enquiries, take accurate messages and pass them on to appropriate staff, collect incoming post and distribute, monitor and approve room bookings.
Training:
Assist with the training of new members of the team for the processes and tasks that the post holder has experience of. Amending process documents and assisting in identifying areas of improvement on processes.
Other duties:
To undertake other activities, appropriate to the level of this role.
Where you'll work
University of Cambridge, The Registry The Old School, Trinity Lane
Cambridge
CB2 1TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification.
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
Other requirements
As an Apprentice Administrator, you will work alongside experienced staff, in a number of teams, to support them during peak periods. In addition, you will study to complete a Business and Administration Level 3 Qualification using the skills and knowledge you have built up to complete your projects and assignments.
About this employer
The University of Cambridge is one of the world’s oldest and most successful universities. They are a renowned centre for research, education, and scholarship that makes a significant contribution to society. The University is consistently ranked amongst the top universities in the world. Their affiliates have won more Nobel Prizes than any other University.
After this apprenticeship
The University of Cambridge has 10,000 roles across the city of Cambridge. This apprenticeship can lead to a transition into many areas of University administration.
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
The reference code for this apprenticeship is VAC1000337220.
Apply now
Closes in 15 days (Sunday 31 August 2025)
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