IT Support Apprentice

Cirencester College

Cirencester (GL7 1XA)

Closes on Friday 19 September 2025

Posted on 14 August 2025

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Summary

We’re looking for a knowledgeable, but most of all enthusiastic and committed individual to join our team. In return, we’re keen for you to learn about a wide range of roles and technologies in a typical IT department which will help you understand how to support both staff and customers.

Wage

£15,000 a year

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Training course
Digital support technician (level 3)
Hours
Monday to Friday 8.30 – 4.30pm (4pm on a Friday) which includes half an hour for lunch.

37 hours 30 minutes a week

Start date

Monday 13 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll work with the rest of the helpdesk team on a rota during the week learning to:

Provide 1st line IT Helpdesk support to staff, parents and students over the phone, email or in person at our IT Helpdesk hub

On days you’re not on the front desk, you’ll be:

  • Working on open support tickets
  • Assisting with regular IT audits, including access control, hardware, and software
  • Monitoring security dashboards and helping to resolve issues
  • Installing or maintaining IT software and hardware around the college campus
  • Assisting 2nd line support to troubleshoot more complex issues
  • Working with team members on delivering projects and service improvements

Where you'll work

Fosse Way Campus
Stroud Road
Cirencester
GL7 1XA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CIRENCESTER COLLEGE

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Whilst the majority of training will take place at work, there will be occasional attendance at workshops (Teams and in person) with the College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Desirable qualifications

Other in:

ICT (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • ability to multi-task

Other requirements

You will have the following: - A good working knowledge of common PC applications (essential). - Good communication skills, capable of explaining technical information to non-technical people (essential). - Enthusiasm about technology (essential). - A working knowledge of Apple Mac (not essential).

About this employer

Cirencester College is a specialist sixth form college in a rural setting on the outskirts of Cirencester, Gloucestershire. One of only three designated specialist Sixth Form Colleges in the South West, Cirencester College is one of the top ranking Sixth Form Colleges in the country.

http://www.cirencester.ac.uk (opens in new tab)

Company benefits

LGPS 20.6%+ defined benefit pension scheme (including life assurance), sick pay scheme, Employee Assistance Programme, free on-site car parking, on-site fitness suite, refectory, and Cycle-to-Work Scheme.

After this apprenticeship

Upon completion of the apprenticeship you will achieve a level 3 Digital Support Technician Apprenticeship which can lead to full time employment. 

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Alistair Raghuram

Alistair.raghuram@cirencester.ac.uk

01285 626218

The reference code for this apprenticeship is VAC1000337194.

Apply now

Closes on Friday 19 September 2025

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