Team Secretary Apprentice
Sussex Partnership NHS Foundation Trust
West Sussex (BN13 3EP)
Closes in 6 days (Thursday 30 October 2025)
Posted on 16 October 2025
Contents
Summary
We’re seeking a motivated individual to join us as a Team Secretary Apprentice in the Dementia and Older People Mental Health Service. You’ll provide proactive admin/secretarial support to consultants and the team. In a supportive setting, you will develop your skills, while completing the Level 3 Business Administrator Apprenticeship.
- Wage
-
£24,937 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9am - 5pm
37 hours 30 minutes a week
- Start date
-
Monday 1 December 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include (but are not limited to):
- Diary management
- Handling all aspects of correspondence, including processing referrals and dealing with telephone enquiries
- Liaise with other directorates and staff at all levels, both internally and externally
- Ensure that all documents and correspondence are filed correctly
- To produce from audio and handwritten notes, word processed letters and reports to a high standard of presentation and accuracy using appropriate Trust templates, in line with Trust guidelines. (Some letters and reports may contain very distressing content.)
- To be responsible for initiating and sending out, routine correspondence and a variety of self-help information.
- Organise and facilitate relevant meetings, preparing the agenda, taking minutes
- Prepare presentation materials
- Creating, retrieving and storing files
- To issue petty cash for reimbursement of travel costs, in line with the Trust policy, following the appropriate systems
Where you'll work
Swandean
Arundel Road
Worthing
West Sussex
BN13 3EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE in:
- English (grade A-C/4-9)
- Maths (grade A-C/4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
Other requirements
All applicants: must be a resident in the UK/EEA for the last three years. Must not have a similar business administrative qualification (including apprenticeship at Level 3 or above) and must not be in any form of formal government-funded education. A Disclosure and Barring Service (DBS) check will be undertaken for the successful candidate, following an offer. Please note this post may involve interacting with distressed individuals and access to sensitive/or distressing information.
About this employer
We provide specialist NHS mental health, learning disability and neurodevelopment services in South East England. We care for people at home, in hospital and through our community services. Our services are for people of all ages across Sussex. Our services are rated 'good' by the Care Quality Commission.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Completing a Business Administration Level 3 apprenticeship opens the door to a wide range of career opportunities. Many apprentices go on to secure permanent roles in administration and may specialise in areas such as project management or team leadership. You will also be well placed to continue your development and career progression through higher-level apprenticeships.
Ask a question
The contact for this apprenticeship is:
Sussex Partnership NHS Foundation Trust
Carmen Andreescu
carmen.andreescu1@nhs.net
0300 304 0073
The reference code for this apprenticeship is VAC1000337193.
Apply now
Closes in 6 days (Thursday 30 October 2025)
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