Learning & Development Apprentice Administrator

Frimley Health NHS Foundation Trust

Ascot (SL5 7GB)

Closes in 15 days (Sunday 31 August 2025)

Posted on 15 August 2025

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Summary

You will work as part of a successful administration team within learning and development. You will administer training courses in a timely manner, ensuring effective communication to all our customers. As well as being a central holding place in the organisation for knowledge about training courses.

Wage

£25,688.25 a year

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Band 2 (NHS pay) including High Cost Area Supplement (HCAS).

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8am - 4pm.

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be working as part of the wider Education and Development Team at the Trust. 

You will be an administrative support for training programmes, including mandatory and statutory training and other relevant courses. Ensuring training records are kept up to date in a timely manner, as well as providing customer care support. 

In addition, it is a central holding place in the organisation for knowledge about training courses and workshops.

Where you'll work

Greenwood Offices
Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEIR TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The training provider will work with you to to help you achieve your Customer Service Practitioner L2 Apprenticeship. This will include setting you tasks to complete, including visits and assessments.

You will also be given a mentor to support you throughout your programme and given time at work to complete your off the job learning.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. We run outpatient clinics and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead, Bracknell and Chalfont St Peter. We hold 3 core values, Committed to Excellence, Working Together, and Facing the Future

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This role is a great opportunity to launch your career within business administration and the NHS.

There are numerous opportunites to explore once you have completed this apprenticeship programme, including developing skills in business management, learning and OD and human resources.

Ask a question

The contact for this apprenticeship is:

Frimley Health NHS Foundation Trust

Claire Goodman

claire.goodman6@nhs.net

The reference code for this apprenticeship is VAC1000337185.

Apply now

Closes in 15 days (Sunday 31 August 2025)

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