Office Administration Apprentice

NEIL SHACKLOCK PLUMBING AND HEATING CONTRACTORS LIMITED

Nottinghamshire (NG17 3FW)

Closes in 18 days (Monday 1 September 2025 at 11:59pm)

Posted on 13 August 2025

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Summary

As our Business Administration Apprentice, you will gain hands-on experience in all aspects of office administration, helping to keep the business running efficiently day to day. This is a fantastic opportunity to learn valuable skills while working towards a recognised apprenticeship.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am - 4.30pm

35 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Filing
  • Inputting information onto spreadsheet
  • Answering the phone, directing callers, taking messages
  • Photocopying
  • Answering ang logging emails
  • Ordering parts
  • Maintaining databases and files
  • Organising project files
  • Keeping calendars up to date
  • Communicating frequently by phone with clients, employees and subcontractors

Where you'll work

Shacklock House
Brierley Industrial Park
Brierley Park Close Stanton Hill
Nottinghamshire
NG17 3FW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will attend monthly online tutorials and have regular visits with your training specialist in your place of work.

We also offer 4 trips across the academic year, which have a direct relationship to the topic covered within the apprenticeship. These trips are a great way to experience different business models and to work with other apprentices, sharing good practice along the way. 
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Logical
  • Team working
  • Initiative

About this employer

Neil Shacklocks Plumbing and Heating Contractors Limited are specialists in all aspects of Plumbing, Heating, Electrical and Renewable Contracting and servicing both the commercial and domestic markets with over 55 years experience

https://www.shacklocks.com/ (opens in new tab)

After this apprenticeship

Full-time employment upon successfully completing apprenticeship.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Laura

apprenticeships@wnc.ac.uk

01623 900467

The reference code for this apprenticeship is VAC1000337087.

Apply now

Closes in 18 days (Monday 1 September 2025 at 11:59pm)

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