Apprentice Medical Receptionist

Greenwood Surgery

SOUTH WOODHAM FERRERS (CM3 5QP)

Closes in 22 days (Friday 5 September 2025)

Posted on 13 August 2025

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Summary

We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Friday between 8.00am and 18.30pm.

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide flexibility to cover holiday/sickness/training etc. for other members of staff.
  • Ensure reception is always manned.
  • Booking of all appointments via computer.
  • Greeting and directing patients arriving for appointments and confirming on the computer their arrival if the patient is unable to use the check-in screen.
  • Taking requests for house calls and preparing for doctors.
  • Preparation of rooms for surgeries/waiting room/reception.
  • Scanning of letters.
  • Tagging of medical records.
  • Dealing with queries from hospitals, chemists, patients, District Nurses, Health Visitors, Doctors, etc and passing on all relevant messages and information to whoever is concerned.
  • Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary paperwork/computer work.
  • Filing & scanning.
  • Accepting requests for prescriptions, inputting into the computer, and ready for signing.  Also registering patients for Access Online (when requested).
  • Give prescriptions out to patients on request or send electronically.
  • Photocopying as and when required.
  • Use of bespoke software.

Where you'll work

GREENWOOD SURGERY
CROUCHVALE MEDICAL CENTRE
BURNHAM ROAD
SOUTH WOODHAM FERRERS
CM3 5QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WOODSPEEN TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training. All training is delivered through remote delivery into the workplace. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Greenwood Surgery has been practising in South Woodham Ferrers since 1984. For many years Greenwood Surgery was based in premises near the Town Centre but due to increasing patient numbers and changes to legislation the premises were no longer fit for purpose and did not meet the requirements of the NHS Premises Standards. In November 2019 Greenwood Surgery moved in to brand new, purpose built premises located on Burnham Road, which is on the periphery of the town. The new premises offer more consulting rooms and better accessibility for patients who may have mobility issues.

After this apprenticeship

For the right person, there is an opportunity to secure full-time employment with the employer and progress on to higher level qualifications. 

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Abbey Laura Roche

abbey.roche@woodspeentraining.co.uk

07599109538

The reference code for this apprenticeship is VAC1000337065.

Apply now

Closes in 22 days (Friday 5 September 2025)

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