Business Support Apprentice
ACCOLADE FAMILIES
Newton-Le-Willows (WA12 0BS)
Closes in 21 days (Wednesday 3 September 2025 at 11:59pm)
Posted on 13 August 2025
Contents
Summary
Prepare reports, minutes, correspondence, and other documentation to a high professional standard. Manage office resources, supplies, and equipment to support operational need.
- Wage
-
£7,852 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
3 Days a Week in the Office. Shifts to be confirmed.
20 hours a week
- Start date
-
Monday 8 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Administrative & Operational Support:
- Deliver effective business and administrative support to the Directors and wider team
- Oversee and manage day-to-day operational processes, ensuring smooth workflow and timely completion of tasks
- Maintain accurate and up-to-date records, systems, and databases, ensuring compliance with data protection and confidentiality requirements
Safer Recruitment:
- Lead and coordinate all safer recruitment processes in line with statutory guidance (e.g., Keeping Children Safe in Education) and organisational policy
- Manage job advertisements, applications, shortlisting, and interview scheduling
- Carry out pre-employment checks including references, right-to-work, qualifications, and enhanced DBS checks with barred list
- Maintain safer recruitment records, single central register, and ensure readiness for inspections or audits
Compliance & Quality Assurance:
- Support Directors and managers in maintaining compliance with contractual and regulatory requirements
- Assist in the preparation for external audits, inspections, and quality assurance visits
- Monitor and maintain accurate records to evidence compliance with safer recruitment, safeguarding, and operational procedures
Communication & Coordination:
- Act as a first point of contact for enquiries from staff, service users, and external partners
- Liaise with stakeholders, partners, and suppliers to coordinate services and resolve issues efficiently
- Provide diary management support for key meetings, events, and training
Where you'll work
Progress House
172 Southworth Road
Newton-Le-Willows
WA12 0BS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAINING WORKS (NW) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Training will take place at the employers location
- Every 4 Weeks there will be a training session
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
About this employer
Accolade Families is dedicated to providing high-quality, family-centred services that promote safety, stability, and positive outcomes for children and families. We work collaboratively with local authorities, professionals, and families to deliver therapeutic, evidence-based support tailored to individual needs.
After this apprenticeship
- This role is offered as an apprenticeship position, providing the postholder with the opportunity to gain a recognised qualification whilst developing practical skills in business administration within a therapeutic and family support service
- The apprentice will receive mentoring and training support throughout the programme, ensuring they develop both professional competence and an understanding of safer recruitment, safeguarding, and operational processes
Ask a question
The contact for this apprenticeship is:
TRAINING WORKS (NW) LTD
Chloe Mcilwaine
chloe@training-works.co.uk
01253478180
The reference code for this apprenticeship is VAC1000337021.
Apply now
Closes in 21 days (Wednesday 3 September 2025 at 11:59pm)
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