Process Engineer & IT Coordinator Apprentice

ADVANCED MANUFACTURING (SHEFFIELD) LIMITED

ROTHERHAM (S60 5TR)

Closes in 17 days (Sunday 31 August 2025 at 11:59pm)

Posted on 13 August 2025

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Summary

As an IT Apprentice in a manufacturing SME, you’ll support the IT team in maintaining and improving the company’s technology infrastructure. You'll assist with hardware and software installations, troubleshoot basic IT issues, learn about manufacturing systems, and help implement best practices in cybersecurity.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

In the 2nd year of the Apprenticeship the Apprentices hourly rate will increase to £10 per hour

Training course
Information communications technician (level 3)
Hours
Monday to Friday 8:30am - 5:00pm

40 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties and Responsibilities:

Your duties will include, but are not limited to:

  • Assist with installing and setting up hardware and software for users across the business (PCs, printers, network devices, production-related IT systems)
  • Support the integration of new technology within the business under the guidance of senior IT staff
  • Help monitor and troubleshoot basic IT issues, escalating complex problems when necessary
  • Assist in liaising with IT suppliers for routine support and maintenance needs
  • Contribute ideas to improve the efficiency and quality of IT services within the business
  • Learn how to identify procedural improvements within IT workflows, especially related to manufacturing processes
  • Support the IT team in maintaining accurate IT asset records and documentation
  • Assist in following and applying AML’s cybersecurity policies across IT systems
  • Learn how to maintain compliance with cybersecurity standards and best practices
  • Support routine security checks (e.g., updates, backups, antivirus, access control)
  • Help prepare basic IT reports, including usage logs, issue tracking, and updates for the IT Manager
  • Assist with simple analytics tasks (e.g., reviewing system usage or downtime logs)
  • Communicate effectively with users across departments to understand IT needs
  • Work closely with colleagues across the business to support their IT requirements
  • Promote good communication between IT and other areas of the business
  • Work towards an IT qualification
  • Attend training sessions, seek feedback, and actively learn from senior IT staff
  • -        Identify areas for personal skill development and discuss training needs with your line manager.
  • -        Follow AML’s Health & Safety policies at all times.
  •  

Where you'll work

POPLAR HOUSE BUSINESS PARK
POPLAR WAY
CATCLIFFE
ROTHERHAM
S60 5TR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The Apprenticeship training with take place at Sheffield College's City Campus 1 day per week.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4+)
  • Maths (grade 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

- Interest in IT and technology, particularly in a manufacturing environment - Problem-solving mindset with attention to detail - Willingness to learn new systems and technologies - Good communication skills, both written and verbal - Ability to work as part of a team and under supervision

About this employer

AML is an advanced manufacturing supplier specialising in the development of manufacturing solutions, and production services for a number of prestigious blue-chip clients. Originally a spin-out from the award-winning Advanced Manufacturing Research Centre (AMRC) at the University of Sheffield, AML is now recognised as a market leader in delivering flexible manufacturing capability at the leading edge of machining technologies and efficiencies, with particular expertise in aerospace, defence and energy components.

https://www.amlsheffield.co.uk (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship there may be full time employment.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000337012.

Apply now

Closes in 17 days (Sunday 31 August 2025 at 11:59pm)

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