Business Administration Apprentice (Housing, Neighbourhood & Building Services)

Portsmouth City Council

Southsea (PO5 4EZ)

Closes in 17 days (Sunday 31 August 2025)

Posted on 14 August 2025

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Summary

Portsmouth City Council is looking for a Business Administrator Apprentice to join their Building Repairs Service and the Head of Building Repairs. The service undertakes repairs across our varied 17,000 housing stock and 900 corporate buildings. Candidates must be enthusiastic, good communicators, organised, & able to prioritise multiple demands.

Wage

£24,310 a year

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27 days annual holiday.

Training course
Business administrator (level 3)
Hours
Monday - Friday, with hours typically between 8.30am and 5.00pm, with some flexibility.

37 hours a week

Start date

Wednesday 1 October 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The range of duties undertaken in the role will be varied and ensure the running of an efficient and effective service. Tasks may include, but are not limited to:

  • Arranging and providing administrative support in contractor meetings, including the production of agendas, meeting minutes, risk registers and management of action logs
  • Uploading and monitoring information on our IT systems, for example, ensuring the repairs and stock database is updated
  • Supporting with financial and performance measures across the service
  • Supporting with general administrative duties, including sending letters, raising orders, assisting with organising recruitment, managing calendars & emails of senior staff, etc.

Where you'll work

Somerstown Housing Office
Tyseley Road
Southsea
PO5 4EZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HTP APPRENTICESHIP COLLEGE LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

  • IT
  • Record and Document Production
  • Decision Making
  • Interpersonal Skills
  • Quality Planning
  • Project Management
  • Business Processes

As part of the Off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.

The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.

More training information

For more information on HTP Apprenticeship College - www.htp.ac.uk 

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4-9 or A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Housing, Neighbourhood & Building Services is a department within Portsmouth City Council, responsible for managing and maintaining council housing, providing related services, and overseeing neighbourhood and building projects. This includes tasks like repairs and maintenance, gas servicing, fire safety compliance, and managing community facilities. The department also focuses on resident engagement and support, ensuring homes are safe, secure, and part of thriving local communities.

https://www.portsmouth.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • This is a fixed-term apprenticeship contract

Ask a question

The contact for this apprenticeship is:

HTP APPRENTICESHIP COLLEGE LTD

Simon Attrill

simon.attrill@htp.ac.uk

01983533926

The reference code for this apprenticeship is VAC1000336990.

Apply now

Closes in 17 days (Sunday 31 August 2025)

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