Seaweed & Co LTD - Level 3 Business Administration Apprenticeship

SEAWEED & CO LIMITED C/O SPACEATTHELOFTS

NORTH SHIELDS (NE30 1JA)

Closes in 14 days (Wednesday 27 August 2025)

Posted on 13 August 2025

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Summary

As a Business Administration Apprentice, you’ll play a key role in supporting various administrative functions across the business. This apprenticeship program offers an excellent opportunity to gain hands-on experience and develop essential skills in business administration while working alongside an array of industry professionals.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 9am - 5pm, working days to be confirmed.

  37 hours 30 minutes a week

• Start date:

  Tuesday 9 September 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with general admin tasks such as filing, data entry and maintaining records
• Handling incoming calls and correspondence, directing them to the appropriate staff members
• Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials
• Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics
• Be the first point of contact for customer enquiries via phone, email, and online chat
• Take ownership of customer requests, following through until the customer is completely satisfied
• Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
• Resolve customer issues promptly and effectively, escalating only when necessary
• Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement
• Keep accurate records of customer interactions and feedback to support continuous service improvements
• Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience
• Contribute ideas and suggestions to enhance our customer service processes
• Represent the company’s values and professionalism in every customer interaction

Where you'll work

6 VITA HOUSE
FISH QUAY
NORTH SHIELDS
NE30 1JA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• 4-days per week at Seaweed & Co 
• 1-day per week at Newcastle College 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Trustworthy
• Positive Attitude
• Self Motivated
• Flexibility
• Willingness to Learn

About this employer

Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.

After this apprenticeship

• Earn a Level 3 Business Administration qualification while learning on the job
• Opportunity for a full-time position upon apprenticeship completion

Ask a question

The contact for this apprenticeship is:

NCG

Newcastle College

apprenticeships@ncl-coll.ac.uk

01912004849

The reference code for this apprenticeship is VAC1000336908.

Apply now

Closes in 14 days (Wednesday 27 August 2025)

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