Business Administrator Apprentice

CT Skills

Century House, Hermitage Industrial Estate, Coalville, LE67 3FT (LE67 3FT)

Closes in 23 days (Friday 5 September 2025)

Posted on 12 August 2025

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Summary

Century is seeking a motivated & organised Admin Apprentice to support their Senior Service Co-ordinator in delivering exceptional service to their clients. You'll play a key role in ensuring smooth operations, fostering strong client relationships & assisting with a variety of tasks to support the Service, Operations, and Sales Teams.

• Wage:

  £15,311.40 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 8.30am to 5pm.

  38 hours 30 minutes a week

• Start date:

  Monday 8 September 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing general administrative support to the Service Coordinator, Operations Manager, and other team members.
• Maintaining a proactive approach to office management, including responding to emails, calls, and inquiries.
• Assisting with the preparation of reports, client communications, and any other ad-hoc administrative duties as needed.
• Communicating with clients to address their needs and provide updates on service requests.
• Supporting the Operation Manager and Technical Manager when required.
• Contacting customers about alarm monitoring requests when required.
• Effectively communicating with the sales team, operations team, service department and finance department.
• Proactive day-to-day correspondence with clients, engineers and suppliers.
• Keeping the CRM system and engineers' schedules up to date.
• Minimum of 6 hours per week spent on apprenticeship work and training.

Where you'll work

Century House, Hermitage Industrial Estate, Coalville, LE67 3FT
LE67 3FT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Working towards your Business Admin Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Organisation skills
• Team working

About this employer

Century Fire & Security Ltd is an established, friendly, committed, family ran business that values their team and clients. Century specialise in the Service, Maintenance and installation of Fire, intruder alarms, CCTV, Access Control, Automatic gates and barriers solutions. Long Established since 2001 they pride themselves on their positive team culture, customer care and value for their extensive discipline range.

After this apprenticeship

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000336850.

Apply now

Closes in 23 days (Friday 5 September 2025)

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