ICT Technician Apprentice - Basingstoke

INVOLVE SELECTION LIMITED

Basingstoke (RG24 8AG)

Closes in 17 days (Saturday 30 August 2025 at 11:59pm)

Posted on 12 August 2025

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Summary

Our client, are a leading managed services provider in the IT and Telecoms based in Basingstoke. They work with a significant range of private sector businesses across the London & Southeast of England. Their mission is to minimise digital risks, protect business reputation, and ensure seamless operations.

Wage

£16,000 a year

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The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

  • Use of remote tools to assist customers in troubleshooting problems
  • Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
  • Ensure clear, professional communication between the team and customer
  • Create and maintain self-help documents
  • Acting as first response to all incoming support tickets
  • Make sure that Client Documentation is well maintained
  • Onsite visits to our clients offices to help them with IT

Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.

Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients.
Other duties as assigned from time to time.

Where you'll work

Grove House
Lutyens Close, Lychpit
Basingstoke
RG24 8AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 Information Communications Technician Apprenticeship Standard
  • Functional Skills in maths and English if required
  • Blended on/off the job training and location to be confirmed

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Patience

Other requirements

Daily travel to and from Basingstoke. Immediate start available.

About this employer

We work with law and accounting firms every day. We understand your tools, your pressures, your compliance headaches, and that “quick fix” issues are never actually quick.

After this apprenticeship

Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher level apprenticeships are also available.

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

Camilla Fielder

camilla.fielder@vocate.training

07534 627240

The reference code for this apprenticeship is VAC1000336831.

Apply now

Closes in 17 days (Saturday 30 August 2025 at 11:59pm)

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