Customer Service Apprentice

BFS GROUP LIMITED

Bicester (OX26 4ST)

Closes in 14 days (Wednesday 27 August 2025 at 11:59pm)

Posted on 13 August 2025

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Summary

This role is an excellent opportunity to train and work as a Customer Service Advisor. We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice. You’ll work alongside experienced staff whilst completing your 13-month, level 2 apprenticeship with an award-winning training provider.

Wage

£24,000 a year

Check minimum wage rates (opens in new tab)

Get paid as you earn - access to up to 20% of your pay before payday.

Training course
Customer service practitioner (level 2)
Hours
Due to the nature of the business, we operate over 5 days, flexibility is a key requirement, as you will be required to work up until 5:00pm, including swapping a weekday to an occasional Saturday work until 2:00pm.

40 hours a week

Start date

Thursday 11 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice.

You will learn how the function plays an essential part of Bidfood depots by providing support and communicating to both external and internal customers.

Resolving queries to a satisfactory resolution is key to enhancing their experience of Bidfood.

Ensuring the ongoing support to hundreds of customers including some big brand names.

Alongside your role, you will be working towards achieving your Level 2 apprenticeship.

Ability to use MS Word, Excel & Outlook. 

Where you'll work

Bidfood Charbridge Way
Bicester
OX26 4ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRS TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Charbridge Way, Bicester, OX26 4ST

Level 2 Customer Service Practitioner apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • English (grade C or 4 and above)
  • Maths (grade C or 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Our journey began back in 1929. Since then, we have continued to build a strong and resilient business with a great future. It is why we believe we are the best foodservice provider in the country.

https://www.bidfood.co.uk/?_gl=1%2A10syj32%2A_up%2AMQ..%2A_ga%2AMTUxMDQwOTg4Ni4xNzU1MDA5ODYx%2A_ga_Q (opens in new tab)

Company benefits

33 days holiday (including bank holidays). A pension - contribute of 4%. Life cover that you can increase. Access to confidential support and counselling, when you need it. A health plan. Exclusive range of high street discounts including.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This role is an excellent opportunity to train and build a career as a Customer Service Advisor.

Ask a question

The contact for this apprenticeship is:

TRS TRAINING LIMITED

The reference code for this apprenticeship is VAC1000336793.

Apply now

Closes in 14 days (Wednesday 27 August 2025 at 11:59pm)

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