IT Support Apprentice

TWISTER SOLUTIONS LTD

ESSEX (RM18 8RH)

Closes in 19 days (Monday 8 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

You will be eager to learn, passionate about all things technical and service with the desire to succeed in a fast-paced environment. You will be self-motivated with strong communication skills and the ability to work as part of a team. Ideally applicants will be looking to gain employment surpassing the end of apprenticeship.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday- Friday, 9.00am - 5.00pm (With a 1 hour lunch break)

35 hours a week

Start date

Monday 15 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Responding to people’s technical problems by email and telephone
  • Assisting on project work and system setups
  • You will also carry out some technical support at customer’s offices

Where you'll work

THAMES ENTERPRISE CENTRE
PRINCESS MARGARET ROAD
EAST TILBURY
ESSEX
RM18 8RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • An apprenticeship includes regular training with JBC Skills Training
  • At least 20% of your working hours will be spent training or studying
  • On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship
  • You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
  • When you apply to our apprenticeship we will look to match you to an employer who is looking to hire an apprentice
  • Once hired, we provide you with structured off-the-job training and support you to gain qualifications and complete your apprenticeship
  • You will also be learning on-the-job skills with your employer

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade A - C (4 or above))
  • English (grade Grade A - C (4 or above))

Desirable qualifications

A Level in:

IT (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Knowledge of MSP

Other requirements

This opportunity with an IT Support apprenticeship and Twister IT Solutions are looking for a candidate that is passionate about a career within this area of IT. They are looking for a candidate that is interested in a long-term career with them after the completion of the apprenticeship. Knowledge of VPN would be desirable.

About this employer

Twister Solutions is a leading provider of IT support in Essex. With a wealth of capabilities, our experienced team is equipped with the knowledge to support you across every aspect of your business’ technical setup. We offer far more than the usual, routine tech support – from cabling, leased lines and Wi-Fi to cyber security and cloud services, we are a full-service IT partner.

https://twistersolutions.com/ (opens in new tab)

After this apprenticeship

  • Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC1000336706.

Apply now

Closes in 19 days (Monday 8 September 2025 at 11:59pm)

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