Business Administration Apprenticeship (Surface Access - Commercial)
LONDON LUTON AIRPORT OPERATIONS LIMITED
Percival House, 134 Percival Way (LU2 9NU)
Closes in 14 days (Tuesday 26 August 2025)
Posted on 12 August 2025
Contents
Summary
Are you looking to start a career in Business Administration? Do you live in a LU1- LU4 postcode? As an apprentice at London Luton Airport you will be at the heart of their mission to grow commercial success, through unlocking key transport objectives outlined in their Surface Access Strategy.
- Wage
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£24,242 a year
- Training course
- Business administrator (level 3)
- Hours
-
Mon-Fri; 9.00am-5.30pm
37 hours a week
- Start date
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Wednesday 1 October 2025
- Duration
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1 year 9 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Join the Surface Access Team in London Luton Airport's Commercial Department as an Apprentice - London Luton Airport Apprenticeship Programme.
This is an exciting opportunity through the London Luton Airport Apprenticeship Programme. This opportunity is for local residents from LU1 to LU4 to join the Surface Access team. London Luton Airport are looking for people who really know the town and how it works, ready to roll their sleeves up, and bring fresh ideas into how they plan and improve public transport, walking, and cycling to and from the airport. You'll also be working towards a Level 3 Business Administrator qualification with Bedford College Group.
This is your chance to be at the heart of their mission to grow London Luton Airport’s commercial success, through unlocking key transport objectives outlined in their Surface Access Strategy and have a real impact on staff, passengers, partners, and business performance. As part of the dynamic and fast-paced Commercial directorate you will also have the opportunity to work with other teams including Car Parking, Retail, Revenue & Strategy, and Commercial Property; adapting to business needs and getting a 360° insight into how the airport’s Commercial directorate works.
About the Apprenticeship
The Level 3 Business Administrator Apprenticeship will give you the skills and knowledge to provide high-quality business support and coordination in a large, dynamic organisation. You'll learn how to manage information, support commercial decision-making, and gain valuable hands-on experience at the airport.
Your Role at London Luton Airport Will Include:
• Supporting the Surface Access team with day-to-day administrative tasks.
• Assisting in the preparation of reports, presentations, and business proposals for transport operators and other key collaboration partners.
• Conducting research on new transport route opportunities to support business development initiatives.
• Collaborating with Marketing, Sustainability, Procurement, Finance, and Legal teams to deliver on our key transport objectives.
• Helping to coordinate meetings, minute-taking, and following up on actions.
• Supporting our Travel Plan Executive in the delivery of Staff Travel initiatives, events and engagement campaigns
• Contributing to the preparation of commercial agreements and documentation.
• Supporting the organisation of partner visits, events, and promotional activities
• Assisting in updating internal systems and databases with accurate information
• Tracking spend and highlighting any budget risks to leaders
• Supporting the team in preparing submissions for awards and industry accreditations
• Assisting with internal communications to share commercial updates with colleagues
Helping to organise travel, logistics, and other arrangements for the Aviation Commercial team
Training & Qualification
• You will be enrolled in the Level 3 Business Administrator Apprenticeship with Bedford College, where you'll gain specialist knowledge in business operations, administration, stakeholder engagement, and compliance.
• Delivered by an accredited provider, blending on-the-job experience with classroom learning
The successful apprentice will attend 10 mandatory monthly delivery sessions in college from 9.30am to 4.30pm, apprentices can attend Bedford or Dunstable campus and will cover topics such as:
• Introduction, Managing Performance, Professionalism and Quality
• The Organisation, Value of your Skills and Personal Qualities
• Legislation, Regulations, Policies, Procedures and Processes
• IT, Record and Document Production Skills
• Stakeholders, Communication and Interpersonal Skills
• Planning and Organisation
• Business Fundamentals including Decision Making and Problem Solving
Where you'll work
Percival House, 134 Percival Way
LU2 9NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration apprenticeship
- Level 2 Functional Skills English and maths if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Other requirements
Opportunities for hybrid/flexible working hours based upon performance and business needs. Assessment day will be held Thursday 4th of September. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.
About this employer
London Luton Airport
After this apprenticeship
Pathway to a junior level transport/surface access role, such as Transport Planning Coordinator, Upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
The reference code for this apprenticeship is VAC1000336698.
Apply now
Closes in 14 days (Tuesday 26 August 2025)
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