Administrator Apprentice

Family Mediation Centre (Staffordshire)

STAFFORD (ST16 2EZ)

Closes in 18 days (Sunday 31 August 2025 at 11:59pm)

Posted on 12 August 2025

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Summary

Having a passion for helping people is a crucial part of day to day life as a Mediation Administrator. You will therefore need to be a good communicator that can be empathetic, caring and patient with people from all backgrounds. This could lead to a permanent position for the right person.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Reviewed after 6 months with potential for gradual increases dependent on apprentice performance and attendance

Training course
Business administrator (level 3)
Hours
Monday - Friday , 09:00-17:00.

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Opening and closing files and managing our client database
  • Filing and managing our closed files system
  • Preparing and sending standard letters confirming client appointments
  • Sending Court Certificates to clients after mediation has concluded
  • Answering the door to clients and making them feel comfortable, offering them drinks and helping mediators
  • Inputting data onto our online systems
  • Texting and calling clients to check their attendance at appointments
  • Emailing mediators with their appointments daily
  • General offices duties e.g. ensuring meeting rooms are clean and ready for clients arrival

Where you'll work

THE MOAT HOUSE
133 NEWPORT ROAD
STAFFORD
ST16 2EZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

20% off-the-job training 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

We offer family mediation to people from all backgrounds going through separation and divorce to resolve matters in relation to child arrangements and finance and property matters. We deal with a high volume of clients in a busy working environment through telephone enquiries and by email.

https://www.fmcstaffs.co.uk/ (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right person.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000336677.

Apply now

Closes in 18 days (Sunday 31 August 2025 at 11:59pm)

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