Housing Assistant Apprentice

PEABODY TRUST

London (2 available locations)

Closes in 16 days (Friday 29 August 2025)

Posted on 12 August 2025

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Summary

You’ll play a vital role in supporting the daily operations of our neighbourhood teams. Working under the guidance of experienced team members and reporting to the Assistant Director of Operations, you’ll gain experience and knowledge of administration, lettings and neighbourhoods.

Wage

£22,223 a year

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Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

35 hours a week

Start date

Thursday 30 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Carrying out site inspections
  • Resolving a range of resident enquiries and complaints
  • Raising repairs via our housing systems
  • Supporting the neighbourhood’s team with a range of admin duties
  • Reporting safeguarding concerns
  • Providing a professional, accurate, timely, ethical and non-judgemental service which meets the needs of our diverse range of residents

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 45-47 Westminster Bridge Road,, London, SE1 7JB
  • 26 30 Uxbridge Road, London, W5 2AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PEABODY TRUST

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

You will complete a variety of induction training to settle you in and then begin your Level 2 Housing and Property Management Assistant  Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.

Training will be scheduled in line with working pattern.

Location: SE1 7JB.

More training information

Monday to Friday, 35 hours per week. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade C)
  • Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.

https://www.peabody.org.uk/ (opens in new tab)

After this apprenticeship

The Level 2 Housing and Property Management apprenticeship is a gateway to further career opportunities within the housing sector.

Ask a question

The contact for this apprenticeship is:

PEABODY TRUST

recruitment@peabody.org.uk

The reference code for this apprenticeship is VAC1000336662.

Apply now

Closes in 16 days (Friday 29 August 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.