Customer Service and Lettings Apprentice

CONNELLS RESIDENTIAL

Leeds (LS6 2UE)

Closes in 12 days (Tuesday 26 August 2025 at 11:59pm)

Posted on 11 August 2025

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Summary

If you have an interest in Property, this is a great opportunity to work within busy Estate Agents in Headingley, Leeds. You will learn all about what is involved in the Lettings Department and will have the opportunity to develop your skills and knowledge.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, 9.00am- 5.00pm, with Saturday shift on a rota basis.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will:

  • Assist with incoming calls and make outbound calls to our vendor and prospective tenants
  • Recommend new properties to prospective tenants
  • Book viewings
  • Support the team by providing administrative support

Where you'll work

Unit 1
Headingley Central, Otley Road, Headingley
Leeds
LS6 2UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will work towards a Level 2 Customer Service Practitioner apprenticeship, including Functional Skills if required
  • Delivered via fortnightly day release at National Business College in Huddersfield or via Teams

More training information

This role requires someone that holds a full driving licence and has access to their own vehicle

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

This role requires someone that holds a full driving licence and has access to their own vehicle.

About this employer

William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.

http://www.williamhbrown.co.uk (opens in new tab)

After this apprenticeship

  • Opportunity to become a negotiator or administrator

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

keely@nationalbusinesscollege.co.uk

+441484430433

The reference code for this apprenticeship is VAC1000336577.

Apply now

Closes in 12 days (Tuesday 26 August 2025 at 11:59pm)

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