Business Administration Apprentice – Data/Analytics
SOUTH DURHAM HEALTH CIC
Durham (DH6 3NP)
Closes in 17 days (Friday 29 August 2025 at 11:59pm)
Posted on 11 August 2025
Contents
Summary
We’re looking for a motivated and enthusiastic Business Administration Apprentice to our busy team and assist with essential non-clinical support across our federation. This apprenticeship offers a fantastic opportunity to develop core administrative skills and gain insight into the operations of primary care services within the NHS framework.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.00am - 4.00pm
35 hours a week
- Start date
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Monday 8 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship offers a fantastic opportunity to develop core administrative skills and gain insight into the operations of primary care services within the NHS framework. In addition to supporting day-to-day operations, you will also assist with data collection, reporting, and analysis to help inform decision-making and improve service delivery.
Duties will include:
- Deliver proactive and efficient administrative support to our GP Federation and member practices
- Manage multi-channel correspondence, including emails and phone calls, liaising across practices in both localities
- Schedule meetings, coordinate appointments (where required), and maintain shared calendars
- Provide personal assistant support to one or more PCN Clinical Directors, ensuring clinicians’ schedules are well-organised and managed
- Support internal and external communications, including electronic correspondence, updating newsletters, and maintaining web content
- SystmOne is a clinical system which is used across the NHS to store health records; you will use this to extract relevant data monthly
- Develop a strong understanding of SystmOne to respond confidently to general enquiries
- Assist Operational and Business Managers with general administrative tasks related to PCN/Federation oversight
- Investigate routine enquiries, providing clear advice and practical support as needed
- Assisting with analysing and interpreting key data and information to help inform decision-making and service delivery; RAIDR, Power BI, national data sources
What you'll learn:
- Proficiency in office systems and streamlined business processes
- Strong communication skills and effective time management techniques
- Collaborative teamwork within professional business environments
- Competence in digital tools such as Microsoft 365, including note taking
- Operational knowledge of the SystmOne clinical system
- Familiarity with NHS and primary care procedures
- Understanding of data protection regulations and patient confidentiality protocols
- Effective workplace communication in healthcare settings
Where you'll work
Ashmore Terrace
Wheatley Hill
Durham
DH6 3NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST DURHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The successful candidate will complete Level 3 Business Administration Apprenticeship Standard
- This will be delivered in the workplace, with a tutor visiting once a month
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Team working
About this employer
GP practices in Easington and Sedgefield are members of a not-for-profit Community Interest Company – South Durham Health CIC. Community interest companies exist to benefit communities and the purpose of South Durham Health CIC is to relieve illness and promote health amongst residents and patients registered with GP practices and those who work in the localities of Easington and Sedgefield. SDH delivers health services to patients across both localities and provides support, training, and education to its member practices. The membership of SDH is drawn from partner General Practitioners in seventeen GP practices. SDH is overseen by a Board of Directors. Directors are elected by and from the membership. The Board is supported by a chief executive and management team providing full time leadership and support for SDH. The management team includes staff with a range of skills and expertise including experienced former practice managers.
After this apprenticeship
- Upon completion of the apprenticeship there is the possibility of permanent employment and going on to complete further qualifications for the right person
Ask a question
The contact for this apprenticeship is:
EAST DURHAM COLLEGE
Emma Norbury
emma.norbury@eastdurham.ac.uk
01915185587
The reference code for this apprenticeship is VAC1000336548.
Apply now
Closes in 17 days (Friday 29 August 2025 at 11:59pm)
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