Customer Service Apprentice - Pharmacy

TRI PHARMA LIMITED

Sutton Coldfield (B72 1NE)

Closes on Saturday 20 September 2025

Posted on 11 August 2025

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Summary

An excellent opportunity to work with one of the flagship branches, Tri-Pharma Ltd, with a team of well-experienced, knowledgeable and friendly staff to excel in your career path. Providing customer service products and services for businesses and other organisations, including face-to-face, telephone, digital and written contact and communications.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, the Pharmacy operates between the hours of 8.30am - 6.30pm. Shifts will be agreed accordingly with management and the working week will be on a rota basis. Occasional Saturdays and some overtime may also be required.

40 hours a week

Start date

Monday 29 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include but not limited to:

  • Liaising with customers
  • Providing fantastic service
  • Handling sales
  • Receiving and handing out medicines/prescriptions
  • Stock control and reconciliation
  • Giving advice to customers/patients (at a later stage)
  • Other general customer service duties

Where you'll work

2 Coles Lane
Sutton Coldfield
B72 1NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALSALL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative

About this employer

Vesey Pharmacy is one of the branches of Tri-Pharma Ltd. A renowned Flagship store in Sutton Coldfield which is a well-known and respected establishment since 2010. We have a well experience, knowledgeable, friendly and motivated staff team who are always up for any challenges and work synergistically together as an integral team.

https://www.nhs.uk/services/pharmacy/vesey-pharmacy/FTD59 (opens in new tab)

After this apprenticeship

There is a potential full-time position offered to the right candidate.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000336522.

Apply now

Closes on Saturday 20 September 2025

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