Apprentice Public protection officer (Business Support)

Wiltshire Council

Wiltshire (BA14 8JN)

Closes in 24 days (Sunday 14 September 2025)

Posted on 21 August 2025

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Summary

We are thrilled to be offering an apprenticeship opportunity within our Public Protection Team. This is to provide the right person with the chance to excel in a fast-paced environment where priorities shift frequently to cater to the needs of our stakeholders.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Monday to Friday. Flexible work arrangements, start and end times can vary. Hybrid working, minimum 50% in the office.

37 hours a week

Start date

Tuesday 14 October 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide a full range of administrative tasks after training and with support
  • To be the first point of contact, may deal directly with difficult queries from members of the public, to be able to answer or find the answer to less straightforward queries; take accurate notes and pass more complex queries onto the relevant officer in a timely manner
  • To carry out specific project work under the direction of the manager
  • Using relevant planning, project and performance management tools to provide support to the team and ensure processes are followed  to the requirements for the service in which this post sits
  • To produce regular reports, send out communications, and update websites

Where you'll work

County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

  • The training will take place within the workplace, with either face to face or online meetings with the Training Provider
  • Meetings will take place every 6 - 8 weeks

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

"We empower our people to innovate and collaborate in order to build strong communities" Our core values support the delivery of this vision and underpin what we stand for and how we do things. 1. Trust and Respect 2. Responsibility 3. Excellence We have three main hubs, County Hall (Trowbridge), Monkton Park (Chippenham) and Bourne Hill (Salisbury).

https://www.wiltshire.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • After succesful completion of the apprenticeship you will move into a Business Support officer role
  • There is the oppotunity to progress throughout the organisation and to build a career

Ask a question

The contact for this apprenticeship is:

Wiltshire Council

KATHRYN PARTINGTON

apprenticeships@wiltshire.gov.uk

The reference code for this apprenticeship is VAC1000336487.

Apply now

Closes in 24 days (Sunday 14 September 2025)

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