Legal Assistant Apprenticeship

Law Express

Gloucester (GL1 1UN)

Closes in 16 days (Friday 29 August 2025 at 11:59pm)

Posted on 11 August 2025

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Contents

Summary

Law Express is a leading, client-focused legal services provider specialising in residential property transactions across the UK. We work with first time buyers, new build developers and landlords, delivering a customer-focused experience. Our forward-thinking approach combines expert legal advice, ensuring an efficient journey for every customer.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday - 9am to 5pm

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At law Express we pride in professional development, and customer satisfaction, making us a trusted legal firm in the property sector and an exceptional place to build your career.

  • Preparing and case management.
  • Professionally handle incoming and outgoing calls to clients, dealing with general enquiries, taking clear and detailed messages, and providing updates where appropriate to support ongoing matters.
  • Maintain organised filing systems by correctly labelling, archiving, and retrieving electronic and physical files, ensuring all documents are stored securely.
  • Taking payments securely
  • Support with any other duties necessary with the level of responsibility of this role as needed.

Where you'll work

Gloucester House
29 Brunswick Square
Gloucester
GL1 1UN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

All training and qualification will be achieved at the workplace. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Initiative
  • Patience
  • Physical fitness

About this employer

Law Express is a leading, client-focused legal services provider specialising in residential property transactions across the UK. We work with first time buyers, new build developers and landlords, delivering a customer-focused experience. Our forward-thinking approach combines expert legal advice, ensuring an efficient legal journey for every customer.

Company benefits

Company Bonus, Incentive Rewards and guaranteed job on completion of qualification

After this apprenticeship

Permanent position with the company.

Team Leader/Management.

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

lawexpressuk@gmail.com

The reference code for this apprenticeship is VAC1000336442.

Apply now

Closes in 16 days (Friday 29 August 2025 at 11:59pm)

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