Apprentice Client Services Executive
CLONE MEDIA TECHNOLOGY LTD
CHINEHAM (RG24 8NA)
Closes in 19 days (Monday 1 September 2025 at 11:59pm)
Posted on 11 August 2025
Contents
Summary
We are on the lookout for an amazing Apprentice Client Services Executive to join our busy team in Basingstoke. The role is varied and would suit someone with an interest in Customer Services and Business Administration.
- Wage
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£16,640 a year
- Training course
- Business administrator (level 3)
- Hours
-
Your normal hours of work are 40 per week (excluding unpaid breaks). Your normal pattern of work will be Monday to Friday 9.00 a.m. – 5.30 p.m. or as advised by your Line Manager.
40 hours a week
- Start date
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Tuesday 2 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are on the lookout for an amazing Apprentice Client Services Executive to join our busy team in Basingstoke. The role is varied and would suit someone with an interest in Customer Services and Business Administration. The ACSE will initially support the current CSE team with adhoc duties and, with ongoing training and support be responsible for organising the production and delivery of various print campaigns. The job will involve guiding our clients through the entire production process, liaising between them and our supply chain on artwork approval, production, and delivery. The successful candidate will be the first point of contact throughout the production process, and we are looking for someone who is fully customer-centric, who cares about delivering a fantastic client experience. Applicants will need to be able to demonstrate they can work well under pressure, being able to prioritise many tasks effectively. A keen eye for detail is a must, and you should feel comfortable talking to people at all levels within an organisation.
No experience necessary as full training will be given
Key responsibilities
- Project Management of Print Campaigns
- Creating Purchase Orders, Order Confirmations and Invoices
- Updating and maintaining the CRM with up-to-date project notes
- Communicating with clients and suppliers through phone and email
- Prioritisation of tasks
- Asking for feedback on completed jobs
- Reporting to the CS Manager
Where you'll work
UNIT 5
CHINEHAM POINT
CROCKFORD LANE
CHINEHAM
RG24 8NA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BASINGSTOKE COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator apprenticeship. Training will take place at the employer's site, with the business trainer going to the site.
The apprentice will have monthly meetings with their business trainer where they will be assessed through both practical training and assessment at work.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C) or above)
- maths (grade 4 (C) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Professional telephone manner
- Polite
About this employer
Clone is an independent, full-service marketing services agency intent on creating impact for you and your brand. Our expertise and experience allow us to produce the courageous, creative solutions that modern brands require.
Company benefits
• 26 days holiday • Flexible working hours • Hardworking, fun culture • Clear progression • Deliveroo on us, once per month
After this apprenticeship
This apprenticeship can lead to further career opportunities such as management or senior support roles.
Ask a question
The contact for this apprenticeship is:
BASINGSTOKE COLLEGE OF TECHNOLOGY
Business@bcot.ac.uk
The reference code for this apprenticeship is VAC1000336377.
Apply now
Closes in 19 days (Monday 1 September 2025 at 11:59pm)
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