Sales Administrator Apprentice

RIEDEL (RSN UK Ltd)

TRENTHAM LAKES SOUTH (ST4 8GQ)

Closes in 12 days (Sunday 24 August 2025 at 11:59pm)

Posted on 8 August 2025

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Summary

To support the sales departments to ensure customer orders are processed efficiently and effectively in line with customer service. To promote the company’s quality products with customers to generate further business. This role could lead to a permanent position for the right person.

Wage

£16,672.76 a year

Check minimum wage rates (opens in new tab)

Company bonus scheme.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (typically 9.00am to 5.00pm with 30 mins lunch).

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the sales departments to ensure customer enquiries are answered and provide support via phone and email
  • Help the sales departments with customers product orders and returns
  • Support the sales departments with managing customer accounts and updating records in the database
  • Store all orders, correspondence and import documents using an electronic filing system
  • Liaise with other Riedel personnel regarding customer queries, problems or customers special requirements

Where you'll work

LAKESIDE HOUSE
3 TRENTHAM OFFICE VILLAGE
BELLRINGER ROAD
TRENTHAM LAKES SOUTH
ST4 8GQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

20% off the job training

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

About this employer

RSN.UK Ltd is the market leader in drink specific crystal glassware. With a thriving and fast-growing business through trade sales and e-commerce (to the retail, hotel and restaurant and consumer sectors), we're looking for an Apprentice Sales Administrator to join our small and friendly team.

https://www.riedel.com/en-gb (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right person

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000336368.

Apply now

Closes in 12 days (Sunday 24 August 2025 at 11:59pm)

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