Customer Service Apprenticeship

Spa Time Pets

Reigate (RH2 9AE)

Closes in 19 days (Sunday 31 August 2025 at 11:59pm)

Posted on 11 August 2025

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Contents

Summary

Spa Time Pets are a rapidly growing dog grooming business with big plans for growth. They are dedicated to making sure their clients' dogs not only looks great but feel great too! As they continue to grow, they are now looking for a customer service apprentice to join their busy team.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working hours are 35 per week, Monday - Friday and every other Saturday for 5 hours. Times to be confirmed.

35 hours a week

Start date

Tuesday 2 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Customer Service Practitioner apprentice at Spa Time Pets, you will be responsible for:

  • Taking incoming phone calls
  • Booking appointments
  • Greeting customers and their dogs
  • Basic cleaning
  • General help in the shop where and when needed

Where you'll work

61 High Street
Reigate
RH2 9AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HADDON TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will be working towards the Level 2 Customer Service Practitioner apprenticeship.

All training will be provided on site during your paid working hours. Your day-to-day mentoring will be with your employer, and a combination of online and in-person monthly sessions will be held with your Haddon Training Trainer Coach. If you don't hold GCSE Grade 4/C or above, or equivalent, in English and maths, you'll also complete Functional Skills.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working

Other requirements

Initially, you will be starting at the Horley shop, but with the planned expansion well under way, you may be required to move to work at a different branch in the area.

About this employer

At Spa Time Pets, our experienced groomers use natural products and gentle care, so your pet leaves looking and feeling like a superstar.

https://www.spatimepets.com/ (opens in new tab)

After this apprenticeship

The owners of Spa Time Pets are hugely invested in staff training and development. Upon completion of your Level 2 Customer Service Practitioner apprenticeship, there will be other options for further training and/ or the possibility of full-time employment.

Ask a question

The contact for this apprenticeship is:

HADDON TRAINING LIMITED

Emma Openshaw

emma.openshaw@haddontraining.co.uk

01443749000

The reference code for this apprenticeship is VAC1000336339.

Apply now

Closes in 19 days (Sunday 31 August 2025 at 11:59pm)

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