Business Development and Training Support Apprentice

THE INCLUSIVITY GROUP LTD

18 Davy Road (PL6 8BX)

Closes in 15 days (Saturday 23 August 2025 at 11:59pm)

Posted on 8 August 2025

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Summary

This is an exciting opportunity to step into the business world. As part of this role, you will work closely with the senior management team to assist them in ensuring business operations run smoothly. You will be working both individually and as a team to spearhead projects and complete general administration tasks alongside this.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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We can offer increases in pay according to performance

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Help to source new clients and business partners
  • Help with various stalls and training events
  • Answer telephone calls and deal with queries, delivering messages to appropriate persons.
  • Responding and assisting customers through email interaction.
  • General office administration.
  • Undertaking other duties as requested by your mentor.
  • Building training courses
  • Uploading courses through our website

Where you'll work

Unit D4
Phase 4
Plymouth Science Park
18 Davy Road
PL6 8BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Full Customer Service Practitioner Standard - Level 2
  • On-the-job training to support job role/development
  • Off-the-job training to support qualification requirements (College
    attendance at Plymouth City College)
  • Employer will allocate dedicated training time for Off-The-Job training as required for the qualification
  • Functional Skills support - maths/English - if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C or Above)
  • Maths (grade 4/C or Above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

The Inclusivity Group is committed to delivering comprehensive, person- centred and expert services nationwide to deaf, disabled and elderly individuals and the services that support them. Our vision is to enable and empower people to be able to engage, interact and feel valued by society – and our mission is to ensure everyone can be equal and active members of their community. We achieve this through our three companies Complete Communication, Complete Training and Complete Independence.

After this apprenticeship

As a company, we are always looking to upskill our staff within the
organisation and find areas in which they are particularly passionate.

For the appropriate candidate, upon successful completion of the
apprenticeship we can offer them a permanent position within our company as well as the opportunity to undertake a higher apprenticeship should they wish to.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC1000336301.

Apply now

Closes in 15 days (Saturday 23 August 2025 at 11:59pm)

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