Business Administration Apprenticeship

A E L SYSTEMS LTD

NEWTON AYCLIFFE (DL5 6DE)

Closes on Wednesday 8 October 2025

Posted on 14 August 2025

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Summary

This apprenticeship offers the opportunity to gain hands on experience from industry professionals. You will be guided by your workplace mentor and ITEC tutor to develop the key knowledge and skills to provide excellent administrative support.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Full-time Monday to Friday, exact working hours TBC.

  37 hours 30 minutes a week

• Start date:

  Wednesday 22 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assisting the Directors and Managers with administration function associated with installation works
• Answering phones and greeting visitors
• Liaising with customers and suppliers, via email, telephone, and letter
• Check & maintain stock levels of consumables & equipment, including cable
• Dealing with all company vehicles, booking in services, MOT’s, and repairs
• Maintain and update spreadsheet records for Managing Director
• Log service, maintenance and installation jobs on Uptick and allocate to relevant engineer
• Maintain and update engineer schedule with full details of jobs, including Uptick job number, customer PO and amounts
• Create job files for site staff and include all relevant information for the project
• O&M Manuals to download, compile and send
• Receiving all deliveries and allocating space in stores, completing delivery on sage and email Installation Manager to advise of location

Where you'll work

INNOVATION HOUSE
LEASIDE
AYCLIFFE BUSINESS PARK
NEWTON AYCLIFFE
DL5 6DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ITEC NORTH EAST LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

About this employer

AEL Systems are a well established security system installation business, they work with businesses across the northeast to deliver CCTV and installation services.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship offers a range of progression opportunities upon completion. Learners may choose to progress within the company, receiving pay rises or promotions over time, or they may choose to move onto a higher level apprenticeship, such as a level 4 or 5.

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

The reference code for this apprenticeship is VAC1000336271.

Apply now

Closes on Wednesday 8 October 2025

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