Business Admin apprenticeship

SOVEREIGN TRANSPORT SERVICES LTD

KNOWSLEY INDUSTRIAL PARK (L33 7UR)

Closes on Tuesday 30 September 2025

Posted on 7 August 2025

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Summary

As a Business Administrator & Customer Service Advisor, you will be focused on resolving queries and providing support with deliveries and collections sent by our customers and other depots. You will be the primary point of contact for customers, ensuring a smooth and efficient process for both delivery and collection services.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Monday- Friday Shifts to be confirmed

40 hours a week

Start date

Friday 10 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide accurate information on deliveries, collections, schedules, routes, and prices
  • Handle customer enquiries, complaints, and feedback with professionalism and empathy
  • Process bookings, cancellations, and changes efficiently
  • Resolve service disruptions and coordinate with customers and consignee's
  • Ensure compliance with safety regulations and company policies
  • Keep customers informed of any delays or changes to services
  • Maintain records of customer interactions and transactions
  • Administrative duties around the office

Where you'll work

FLOOR THE MORGAN BRIGHTSIDE BUILDIN
UNIT 1
BRADMAN ROAD
KNOWSLEY INDUSTRIAL PARK
L33 7UR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS FURTHER EDUCATION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Team working

About this employer

Sovereign Transport services are renowned for their exceptional standard across the UK. In 2009 we where recognised within Pallet Networks for our Industry leading services and inducted into an exclusive Platinum Members club. In 2024 we are still Platinum Members. We collect thousands of pallets every day from our satisfied customers across the North West. Monitoring every step of the way to ensure that your consignment meets its destination according to your requirements.

https://www.sovereigntransport.com/# (opens in new tab)

After this apprenticeship

After completing a Business Administration apprenticeship, you will have developed a strong foundation of administrative and organisational skills that are valuable across all sectors. Career progression may include:

  • Administrator/ Office Coordinator– Apply your skills in day-to-day office operations
  • Team Leader/ Supervisor– Step into leadership roles managing small teams or projects
  • Personal Assistant (PA)/ Executive Assistant (EA)– Support senior staff with high-level administrative tasks
  • Specialist Roles– Progress into areas such as HR, Finance, Marketing, or Procurement
  • Higher Apprenticeships or Further Study– You may choose to continue learning with Level 4+ apprenticeships or business-related qualifications
  • Operations or Office Manager– Oversee departments or entire administrative functions

Ask a question

The contact for this apprenticeship is:

ACCESS FURTHER EDUCATION LIMITED

The reference code for this apprenticeship is VAC1000336216.

Apply now

Closes on Tuesday 30 September 2025

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